2024

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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. The in-house developed project, Message Response Automation (MeRA), is already delivering. MeRA, which was initiated last July and went into beta testing in October, leverages publicly available large language models (LLMs) to automate the handling of some customer issues, providing consistent messaging and significant improvement of agent efficiency, aka handle time, according to the mult

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A major revision of Continuous Integration

Martin Fowler

At the turn of the century, I was lucky to involved in several projects that developed the practice of Continuous Integration. I wrote up our lessons from this work in article on my website, where it continues to be a oft-referenced resource for this important practice. Late last year a colleague contacted me to say that the article, now nearly twenty years old, was still useful, but was showing its age.

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Trending Sources

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23andMe tells victims it’s their fault that their data was breached

TechCrunch

Facing more than 30 lawsuits from victims of its massive data breach, 23andMe is now deflecting the blame to the victims themselves in an attempt to absolve itself from any responsibility, according to a letter sent to a group of victims seen by TechCrunch. “Rather than acknowledge its role in this data security disaster, 23andMe […] © 2023 TechCrunch.

Data 363
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Introducing Honeycomb for Frontend Observability: Get the Data You Need for Actionable Customer Experience Improvements

Honeycomb

Today, we’re announcing the early access program of Honeycomb for Frontend Observability. Honeycomb for Frontend Observability gives teams the ability to quickly identify opportunities for optimization within their web app. This starts with better OpenTelemetry instrumentation, available as an NPM package, that lets you instrument and collect attribution data on Core Web Vitals in under an hour.

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Embedding BI: Architectural Considerations and Technical Requirements

While data platforms, artificial intelligence (AI), machine learning (ML), and programming platforms have evolved to leverage big data and streaming data, the front-end user experience has not kept up. Holding onto old BI technology while everything else moves forward is holding back organizations. Traditional Business Intelligence (BI) aren’t built for modern data platforms and don’t work on modern architectures.

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Before You Start Collaborating with Someone, Talk About Your Work Styles

Harvard Business Review

When you’re working with new people, spending time upfront to have an explicit and open conversation about each other’s work styles and preferences can prove to be one of the best time investments. This “style alignment” conversation can lay a foundation for trust and understanding and help you set agreements for how to successfully work together. Yet, many people shy away from having these conversations for two reasons.

How To 132

More Trending

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Quantum Day (aka “Q-Day”) is a Gray Rhino Stridently Galloping Straight at Your Organization

Ooda Loop

"Q-Day" is a scenario where "no more secrets" becomes a reality, as previously secure communications and data could be vulnerable to decryption by entities wielding quantum computational power (also known as "Quantum Supremacy"). Find a breakdown, analysis, and future scenarios here.

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Frequently Asked Questions About CVE-2024-3094, A Backdoor in XZ Utils

Tenable

Frequently asked questions about CVE-2024-3094, a supply-chain attack responsible for a backdoor in XZ Utils, a widely used library found in multiple Linux distributions. Background The Tenable Security Response Team has put together this blog to answer Frequently Asked Questions (FAQ) regarding CVE-2024-3094, a backdoor in XZ Utils, a widely used compression library found in multiple Linux distributions.

Linux 141
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Rails Guides get a facelift

Ruby on Rails

When Rails 7.0 landed in December 2021, it came with a fresh new homepage and a new boot screen. The design of the guides, however, has remained largely untouched since 2009 - a point which hasn’t gone unnoticed (we heard your feedback). With all of the work right now going into removing complexity from the Rails framework and making the documentation consistent, clear, and up-to-date, it was time to tackle the design of the guides and make them equally modern, simple, and fresh.

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Simplifying AI in the Enterprise: The Dell AI Factory with NVIDIA

Dell EMC

Dell Technologies announces the Dell AI Factory with NVIDIA, the industry's first end-to-end enterprise artificial intelligence (AI) solution designed to address the complex needs of enterprises.

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Get Better Network Graphs & Save Analysts Time

Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

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The surreal life of a professional bridesmaid

The Hustle

Jen Glantz sat in her Manhattan apartment on a Friday night with a bottle of two-buck chuck, a keyboard, and years’ worth of frustration. She’d just hung up with two friends. Were they friends? She wondered. Neither had been in touch for years, but they came to her with the same request: Would she be their bridesmaid? She was 26, and she’d been a bridesmaid at least six times.

Hotels 144
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What LinkedIn learned leveraging LLMs for its billion users

CIO

With more than 1 billion users globally, LinkedIn is continuously bumping against the limits of what is technically feasible in the enterprise today. Few companies operate at the scale that LinkedIn does or have access to similar troves of data. For the business- and employment-focused social media platform, connecting qualified candidates with potential employers to help fill job openings is core business.

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Effectively Balancing CEO Duties and Project Management – A Practical Guide

CEO Insider

As the CEO of a company, successfully juggling the diverse responsibilities of executive leadership and project management can seem like a daunting task. This guide is designed to provide insights and strategies to help you strike a productive balance. In the upcoming sections, we will explore: The challenges of managing both roles In Which Scenario […] The post Effectively Balancing CEO Duties and Project Management – A Practical Guide appeared first on CEOWORLD magazine.

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Law firm that handles data breaches was hit by data breach

TechCrunch

An international law firm that works with companies affected by security incidents has experienced its own cyberattack that exposed the sensitive health information of hundreds of thousands of data breach victims. San Francisco-based Orrick, Herrington & Sutcliffe said last week that hackers stole the personal information and sensitive health data of more than 637,000 data […] © 2023 TechCrunch.

Data 363
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Streamlining Database Compliance with CI/CD Integration

IT leaders know the importance of compliance at every level, but the database often gets left behind as other environments are automated for robust protection. This whitepaper emphasizes the importance of robust, auditable, and secure database change management practices for safeguarding organizational compliance. Learn how automating database compliance: Mitigates risk Protects against security vulnerabilities Helps avoid regulatory penalties Aligns database workflows with app lifecycle Turns d

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Product Managing to Prevent Burnout

Honeycomb

I’m currently working on a small team within Honeycomb where we’re building an ambitious new feature. We’re excited—heck, the whole company is—and even our customers are knocking on our door. The energy is there. With all this excitement, I’ve been thinking about a risk that—if I’m not careful—could severely hinder my team’s ability to ship on time, celebrate success, and continue work after launch: burnout.

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Why Engineers Should Study Philosophy

Harvard Business Review

The ability to develop crisp mental models around the problems you want to solve and understanding the why before you start working on the how is an increasingly critical skill, especially in the age of AI. Coding is one of the things AI does best and its capabilities are quickly improving. However, there’s a catch: Code created by an AI can be syntactically and semantically correct but not functionally correct.

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AI Cloud Infrastructure Startup CoreWeave Raises Huge New Round At Reported $19B Valuation

Crunchbase News

AI cloud infrastructure startup CoreWeave said Wednesday that it has raised a whopping $1.1 billion in fresh funding in a round led by Coatue. The deal values the company at $19 billion, per The Wall Street Journal. That represents an almost threefold increase from the company’s valuation just five months ago, when it was valued at $7 billion following a secondary sale , and a huge jump from its $2 billion valuation in a Series B extension last May.

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Harnessing the OODA Loop in Business: Insights from Jamie Dimon’s Leadership at JPMorgan Chase

Ooda Loop

In his annual letter to shareholders CEO of JPMorgan Chase Jamie Dimon extolled the virtues of the OODA (Observe, Orient, Decide, Act) Loop decision-making model developed by military strategist John Boyd.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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The Ruby on Rails Resurgence

DevOps.com

Ruby combines functional and imperative programming to create an easy-to-use, powerful language where everything is an object. Introduced in 1995, the open source programming language became popular in the 2000s during the dot-com era, when developers at startups and established companies were under pressure to rapidly launch new web applications.

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More on the PAN-OS CVE-2024-3400

Palo Alto Networks

On April 10, 2024 Palo Alto Networks Product Security Incident Response Team (PSIRT) learned of a suspicious exfiltration attempt at a customer site from Volexity's Steven Adair. Our Palo Alto Networks Product Security Research Lead Christopher Ganas and Unit 42's Threat Research Lead Kyle Wilhoit immediately investigated the issue with Volexity's team.

Firewall 127
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Demystifying Multimodal LLMs

Dataiku

Picture this : You’re scrolling through your favorite social media platform, and you come across a stunning image of a picturesque landscape. Intrigued, you type in a question about the location, expecting a response from a fellow user. But instead, a machine seamlessly identifies the scene and its location, provides a detailed description, and even suggests nearby attractions.

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The curious case of the disappearing Hydrox cookies

The Hustle

Audrey Peard is searching for an elusive, chocolatey piece of Americana: a package of Hydrox cookies. She’s visited multiple grocery stores near her home in the Bronx, followed a Facebook group, and even talked to a manager at a production facility in El Segundo, California, about supply shortages. “Almost 30, 40 years I’ve been on the trail for Hydrox,” she says.

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Top 5 Challenges in Designing a Data Warehouse for Multi-Tenant Analytics

Multi-tenant architecture allows software vendors to realize tremendous efficiencies by maintaining a single application stack instead of separate database instances while meeting data privacy needs. When you use a data warehouse to power your multi-tenant analytics, the proper approach is vital. Multi-tenant analytics is NOT the primary use case with traditional data warehouses, causing data security challenges.

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AI poised to replace entry-level positions at large financial institutions

CIO

Global banks and investment firms are currently mulling plans to replace entry-level financial analyst positions with artificial intelligence (AI), with as many as two-thirds of these positions potentially on the chopping block. This anticipated move could completely transform how these companies hire new employees and how they manage and deliver the technology employees use.

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4 Common Challenges to Having a Grand Vision and Simple Solutions to Success

CEO Insider

Discipline. Sacrifice. Intelligence. Grit. Work ethic. Creativity. Luck. These are the attributes that most people associate with success. And they’re all important. But a person can display all these traits and still not reach the highest levels of achievement. That’s because this list omits the most important ingredient: a grand vision—an idea of a beautiful […] The post 4 Common Challenges to Having a Grand Vision and Simple Solutions to Success appeared first on CEOWORLD magazine.

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Short-term rental provider Frontdesk lays off entire staff, on the verge of shutting down

TechCrunch

Another proptech startup has run into trouble. Frontdesk, a startup that managed more than 1,000 furnished apartments across the United States, laid off its entire 200-person workforce Tuesday after attempts to raise more capital failed, TechCrunch exclusively learned from sources familiar with internal happenings at the company. The mass layoff comes just seven months after […] © 2023 TechCrunch.

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Introducing Tableflow

Confluent

Seamlessly integrate Apache Kafka data into your lakehouse as Apache Iceberg tables, bridging the operational and analytical divide, with Tableflow. Read more in our blog post.

Analytics 132
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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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6 Common Leadership Styles — and How to Decide Which to Use When

Harvard Business Review

Research suggests that the most effective leaders adapt their style to different circumstances — be it a change in setting, a shift in organizational dynamics, or a turn in the business cycle. But what if you feel like you’re not equipped to take on a new and different leadership style — let alone more than one? In this article, the author outlines the six leadership styles Daniel Goleman first introduced in his 2000 HBR article, “Leadership That Gets Results,” and explains when to use each one.

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Restaurant Robotics Revs Up Amid Labor Shortages

Crunchbase News

Americans love eating out. This year, we’re forecast to spend more than $1.1 trillion doing so — the highest total ever, per the National Restaurant Association. Trouble is, restaurants need people to provide those drinks, meals and snacks. By the end of the year, the industry will likely employ nearly 16 million of us nationwide. But it won’t be enough: Nearly half of food service employers today say they need more workers.

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After His Presidential Re-election Victory, Putin Escalates Drone, Cyber and Disinformation Offensives

Ooda Loop

With Vladamir Putin "landslide" victory in the Russian Presidential election in the rearview mirror (the victory extends Putin's autocratic rule through 2030, which will be his 18th year as president), we provide some situational awareness RE: Putin's ongoing, global cyber and disinformation offensives - and the drone swarm attacks that are proving the 21st Century organizing principle of his barbaric land war in Ukraine, the first in mainland Europe since WWII.