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5 hot IT budget investments — and 2 going cold

CIO

Hot: AI and VR/AR With digital transformations moving at full throttle, and a desire to stay innovative, it should come as no surprise that use cases for virtual reality, augmented reality, and artificial intelligence continue to grow in several verticals. Enterprise communications services saw slow but steady 1.6%

Budget 218
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Zoom launches AI-powered features aimed at sales teams

TechCrunch

At the time, Zoom said it saw Zoom Contact Center as “supporting customer service use cases,” including upselling, by “combining unified communications and contact center capabilities [with Zoom].” ” An external beta for Zoom IQ for Sales is currently ongoing.

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Investors double down on tech stocks in massive DoorDash, Airbnb, C3.ai IPOs

TechCrunch

I’m going to be returning full-time to my regular job editing Extra Crunch and stuff in the back offices here at TechCrunch virtual HQ. Gorny founded Nextiva in 2008, focused on what it describes today as “UcaaS,” or unified communications as a service. You’re in good hands.

Retail 305
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Why Flexibility Is Driving the Future of Business Success

CIO

A cloud-based platform allows unified communications as a service (UCaaS), contact center as a service (CCaaS), communications platform as a service, and workstream collaboration to act together to accelerate innovation — allowing projects that once took months or years to be completed in weeks or even days.

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Flexential – Providing Enterprises with the Interconnected Data Center and Hybrid Cloud Solutions They Need

CIO

They must also deliver the speed and low-latency great customer experiences require in an era marked by dramatic innovations in edge computing, artificial intelligence, machine learning, the Internet of Things, unified communications, and other singular computing trends now synonymous with business success.

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Wyse ThinOS 8.6 Extends Smooth and Seamless Real-Time Communication on Dell’s Thin Clients

Dell EMC

Companies all over the world are recognizing virtual desktop infrastructure (VDI) with thin clients as a prime solution for some of their most pressing endpoint security and client management challenges. With the launch of the latest version of our flagship thin client firmware platform, ThinOS 8.6, How ThinOS 8.6 READ MORE.

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Leveraging Avaya Experience Platform to accelerate your digital banking transformation

CIO

Here are five ways AXP helps banks unleash their innovative potential: Seamless digital access: Integrate and manage traditional and digital channels including voice, SMS, chat, AI-powered self-service, and virtual agents seamlessly to provide a consistent banking customer experience.

Banking 78