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Zoom dives deeper into intelligent customer service with Solvvy acquisition

TechCrunch

As the company wrote in a blog post announcing the new service: Combining contact center functionality with Zoom unified communications solutions, Zoom Contact Center can operate as a standalone customer experience solution or integrate directly into an existing website or application.

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Unified Collaboration: How Social Business and Other Forms of Digital Engagement are Intertwining

Dion Hinchcliffe's Web 2.0 Blog

Unified Communications. Rarely considered at the same time or in conjunction with social business initiatives, unified communications has been making steady inroads into the corporate world, despite some fairly rocky evolution over the years. This meant unified communications was sometimes anything but.

Social 110
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Cleaning Up Costs: Avaya and Stemmer Distribution

CIO

The goal of Avaya Cloud Office, in addition to effective customer communications, is to provide a unified communications platform for employees that can call, meet, and message wherever they are. The employee adoption of Avaya Cloud Office was quick.

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Competition is stiff, but retailers know what it takes to compete

CIO

She often writes about cybersecurity, disaster recovery, storage, unified communications, and wireless technology. She has extensive experience both as a researcher and a business and technology journalist, covering a broad range of issues and topics. Karen holds a Bachelor of Arts degree from UCLA.

Retail 97
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Leveraging Avaya Experience Platform to accelerate your digital banking transformation

CIO

AXP allows banks to streamline the agent experience with tools that unify communication channels and workflows to enhance efficiency and reduce workload. Advanced fraud detection: Its no secret that fraud banking incidents are rapidly increasing.

Banking 78
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RapidDeploy raises $29M for a cloud-based dispatch platform aimed at 911 centers

TechCrunch

We’re thinking about unified communications.” . “It’s about being more of a triage service rather than a message switch,” Raucher said. “As we see it, the platform will evolve with customers’ needs. Tactical mapping ultimately is not big enough to cover this.

Cloud 232
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Unified Communications as a Service (UCaaS) Service Providers See Beyond the Pendulum Swings

IDC

Learn how service providers in the UCaaS market affirm the changing needs of businesses in two new companion IDC MarketScape reports with Denise Lund.