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Zoom dives deeper into intelligent customer service with Solvvy acquisition

TechCrunch

As the company wrote in a blog post announcing the new service: Combining contact center functionality with Zoom unified communications solutions, Zoom Contact Center can operate as a standalone customer experience solution or integrate directly into an existing website or application.

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Unified Collaboration: How Social Business and Other Forms of Digital Engagement are Intertwining

Dion Hinchcliffe's Web 2.0 Blog

Unified Communications. Rarely considered at the same time or in conjunction with social business initiatives, unified communications has been making steady inroads into the corporate world, despite some fairly rocky evolution over the years. This meant unified communications was sometimes anything but.

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Cleaning Up Costs: Avaya and Stemmer Distribution

CIO

The goal of Avaya Cloud Office, in addition to effective customer communications, is to provide a unified communications platform for employees that can call, meet, and message wherever they are. The employee adoption of Avaya Cloud Office was quick.

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RapidDeploy raises $29M for a cloud-based dispatch platform aimed at 911 centers

TechCrunch

We’re thinking about unified communications.” . “It’s about being more of a triage service rather than a message switch,” Raucher said. “As we see it, the platform will evolve with customers’ needs. Tactical mapping ultimately is not big enough to cover this.

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Unified Communications as a Service (UCaaS) Service Providers See Beyond the Pendulum Swings

IDC

Learn how service providers in the UCaaS market affirm the changing needs of businesses in two new companion IDC MarketScape reports with Denise Lund.

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Journey Beyond transforms its contact center to deliver better customer journeys

CIO

Implementing a consolidated communications platform To overcome the bottlenecks and drive customer engagement to the next level, Journey Beyond launched a contact center transformation, the first step of which was to establish a common unified communications (UC) platform across the business and integrate it with a new contact center (CC) solution.

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Bringing Your Employees Together Under a Shared Customer Experience Ownership Model

CIO

Create a conversational workspace Workstream Collaboration is a cloud-based application that converges siloed unified communications (UC) and contact center technology into one tool with one single application.