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Journey Beyond transforms its contact center to deliver better customer journeys

CIO

Journey Beyond, a part of Hornblower Group, is Australia’s leading experiential tourism group. Madhumita Mazumdar, GM of information and communications technology at Journey Beyond. These challenges forced the company to transition to a modern cloud-based communication platform. Unified Communications.

Tourism 179
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5 hot IT budget investments — and 2 going cold

CIO

Australian experiential tourism company Journey Beyond recently revamped its contact center as part of a customer experience transformation. Enterprise communications services saw slow but steady 1.6% The unified communications market’s meager 1.6% There are indications the voice market is slowing. IDC is forecasting a 5.1%

Budget 218