TechCrunch

NOVEMBER 11, 2021

Puls raises $50 million for in-home technical support. That leaves both technicians and homeowners underserved: the technician lacks the tools to excel at their jobs, while the homeowner receives lackluster service, he added. The company works with more than 7,000 vetted technicians in 20 cities across the United States.

Technical Review 246

Technical Review Technology Real Estate Insurance 246

CIO

APRIL 2, 2025

Solutions such as the Software Update Manager (SUM) and the Data Migration Option (DMO) provide technical support for the migration. Master and transaction data are then selectively selected using tools from various providers and migrated to the empty target system. The existing systems receive a kind of upgrade.

System 168

System Architecture Cloud Tourism 168

Xoriant

JULY 15, 2015

My previous blog post highlighted the role of technical support in software development. This blog post is to compare two CRM tools that will help you in achieving your goal of providing great technical support experience. A good CRM tool is necessary today for providing efficient technical support.

Technical Support 40

Technical Support Technical Review Survey Systems Review 40

Perficient

APRIL 9, 2025

A ticketing system , such as a Dynamic Tracking Tool, can be a powerful tool for MSO support teams , providing a centralized and efficient way to manage incidents and service requests. This allows support teams to quickly and easily access customer history, track communication, and resolve issues more effectively.

System 52

System Technical Support Report Trends 52

AWS Machine Learning - AI

APRIL 9, 2025

For example, an AI-powered productivity tool for an ecommerce company might feature dedicated interfaces for different roles, such as content marketers and business analysts. For instance, consider a customer service AI assistant that handles three types of tasks: technical support, billing support, and pre-sale support.

Artificial Inteligence 128

Artificial Inteligence Generative AI AWS Applications 128

CIO

OCTOBER 16, 2023

Integration Businesses should seek terminal emulation solutions that offer integration capabilities with other software systems and tools.  The vendor should provide reliable technical support, ensuring prompt assistance when issues arise or when questions need clarification.

Compliance 190

Compliance Authentication Windows Technical Support 190

TechCrunch

APRIL 12, 2022

Observe.ai — which provides natural language tools to track voice and text conversations, and to provide coaching for subsequent engagements and to use the data for compliance and other reporting requirements — has raised $125 million, funding that it will be using to continue building out its technology and to move into more markets.

Marketing 235

Marketing CTO Coach Technical Advisors Artificial Inteligence 235

The Crazy Programmer

OCTOBER 8, 2020

Here, in this article, we’ll review the DocRaptor tool, an HTML to PDF API converter. What is the DocRaptor Tool? The tool uses a set of coding language for HTTP POST requests for the generation of PDF and XLS files. What is the tool built using? What needs the DocRaptor tool to work? No Size Limit.

Software Review 179

Software Review Technical Review Systems Review PHP 179

Xebia

AUGUST 2, 2023

Salesforce Nonprofit Cloud is a comprehensive solution designed specifically for nonprofits, providing a suite of tools to help organizations manage their operations, fundraising, and donor relationships. NPSP may therefore require a bit more technical expertise. The main differences between NPSP and Nonprofit Cloud are architectural.

Nonprofit 130

Nonprofit Organization Cloud Open Source 130

CIO

AUGUST 19, 2024

By championing platforms that require less hands-on intervention, IT can focus on driving business value creation – such as through implementing new tools, digitization, and advanced analytics. This necessitates a paradigm shift towards automation and self-service models, empowering teams to innovate at the speed of thought.

Enterprise 169

Enterprise Innovation Budget Infrastructure 169

TechCrunch

JANUARY 10, 2022

But most of them have been generally inefficient, from setup down to collections and redeeming of points, and Ononobi argues that their inefficiencies boil down to no technical support. It’s a win-win for businesses and banks, too, as TUC gives them the tools and data they need to grow.”. ThankUCash cofounders.

Infrastructure 241

Infrastructure Technical Cofounder Banking Technical Support 241

OTS Solutions

JULY 18, 2019

Even after the sale, your CRM provides valuable information that supports your customer service inquiries, technical support, and marketing efforts. As a result of that knowledge, CRM software solutions come equipped with tools for measuring metrics that reflect the performance of your customers and team members.

Software 73

Software Software Development Technical Support Knowledge Base 73

The Crazy Programmer

FEBRUARY 8, 2022

They provide technical support or arrange the same. The programming is subdivided into 2 categories: With tools programming: Use available tools to make development faster. Without tools programming: Do all the programming required themselves. Sophisticated Users.

Database Administration 140

Database Administration Programming Backup Technical Support 140

Altexsoft

JANUARY 18, 2019

Katalon Studio is one of the emerging tools for automated testing. Katalon Studio is a free-license tool released in January 2015 with a Selenium-based engine. The tool can be launched on Microsoft Windows, macOS, and Linux. Katalon Studio is a cross-browser tool that supports Web, mobile, and API testing.

Weak Development Team 75

Weak Development Team Testing Tools Software Review 75

Xicom

JUNE 3, 2019

Are you thinking how to choose the right ETL tools for your business? Fortunately, many organization are opting for ETL (Extract, Transform, and Load) tools to streamline and manage their data.This is a process in which ETL data is extracted from any data source and revamped into an appropriate format for future references.

Tools 65

Tools Open Source Backup SOA 65

CIO

JULY 6, 2023

When presented by the new Supply Chain Due Diligence Act ( SCDDA) in Germany, PwC realized their clients would need tools and processes to automate evaluation of suppliers. Managing risk takes teamwork The team at PwC developed the CYVC application using SAP tools along with PwC’s best practice risk analysis methodology.

Technical Review 144

Technical Review Development Team Review Software Review Systems Review 144

CIO

SEPTEMBER 29, 2023

As a popular and effective tool that assists companies with the development and deployment of AI models, the skill is in high demand across several industries and job roles. However, the Midjourney research lab claims it wants to work with artists, and serve as a tool to help them create content easier.

Generative AI 214

Generative AI Artificial Inteligence Machine Learning ChatGPT 214

CIO

FEBRUARY 24, 2023

As a result, it’s essential to work closely with your CISO and security team to understand the tools they rely on most to keep up with the relentless pace of cyberthreats catalyzed by competent, well-funded, and motivated adversaries. Moreover, if breached, your cybercrime losses could dwarf any budgetary savings.

Security 158

Security Strategy Fractional CTO Technical Review 158

CIO

JUNE 22, 2023

Consulting In the consulting industry, technology has become an important tool for making decisions, designing solutions, improving processes, and providing insights on optimizing business strategy. But you’ll also find demand for quality assurance, DevOps, technical support, and software sales engineers.

Industry 183

Industry UI/UX Telecommunications Quality Assurance 183

Altexsoft

NOVEMBER 5, 2019

In this article, we will cover the systems that are widely used and define how to choose a tool for your project. Most likely, you will need the appropriate tool to detect bugs. However, how to choose the right tool for your project? This tool is used by such famous companies as RedHat, Facebook, NASA, Apache, and many others.

Tools 34

Tools Software Review Open Source Systems Review 34

Tenable

AUGUST 5, 2019

In my experience running Technical Support for Tenable, I’ve gained valuable insight into what makes a strong vendor/customer relationship. Here are my five tips for making the most of Technical Support. . When you make any large scale technology purchase, Technical Support may not be the first thing you think about.

Technical Support 37

Technical Support Knowledge Base Engineering Training 37

Kaseya

DECEMBER 23, 2020

With more companies digitally transforming and leveraging online collaboration tools in 2020, the migration to cloud computing also accelerated. Since conventional antivirus and antimalware tools are not as effective against insider threats, you need specialized tools to safeguard your business against them. Cloud-Based Threats.

Artificial Inteligence 106

Artificial Inteligence How To Malware IoT 106

CIO

JUNE 8, 2023

It’s a role that has grown in demand as companies push to implement new tools, technologies, and programs to manage day-to-day operations — with the average salary for a DevOps engineer having grown 14% since 2021, according to Dice.

Systems Administration 210

Systems Administration Hardware Project Management DevOps 210

Flexagon

JUNE 30, 2023

Those who have worked in IT for any length of time are likely familiar with the project management tool Kintana. Difficulty integrating with other tools: Kintana is not easy to integrate with other enterprise tools, making it less effective in modern, integrated enterprise environments.

Enterprise 78

Enterprise Technical Review Technical Support DevOps 78

PowerSchool

JULY 24, 2020

Foster open lines of communication with easy-to-use mobile or online tools and portals. Consider taking your enrollment and re-registration process online so that parents can complete it remotely and offer technical support resources for parents and students throughout the year to address problems and answer questions.

Technical Review 97

Technical Review Education Technical Support Systems Review 97

CIO

APRIL 29, 2024

However, in the case of older software, eventually, the provider will end support for certain versions which includes an end to ongoing security patches, small updates, and general technical support. Java 8, for example, is no longer receiving Long Term Support from Oracle.

Hardware 183

Hardware Infrastructure Performance Applications 183

Ivanti

JUNE 9, 2022

1) tools to help measure and improve employee experience, 2) tools and services that improve how devices and applications are managed and secured, 3) improving technical support capabilities. In fact, according to Omdia’s survey, the top three areas enterprises plan to invest in for their organization are.

Report 98

Report Enterprise Survey Technical Support 98

CIO

OCTOBER 27, 2023

Part of that is having a deep understanding of the tools, resources, and practices that hackers lean on to exploit IT vulnerabilities. It covers the latest commercial-grade hacking tools, techniques, and methodologies employed by hackers so that you understand what risks and vulnerabilities to keep an eye on when working in an organization.

Security 203

Security SCRUM Project Management Data Center 203

Kaseya

MAY 21, 2020

Help Desk – Technical support for end users Security – Keeping devices secure with antivirus/antimalware protection, automated software patch management and security reporting Backup and Disaster Recovery – Data storage, backup and recovery testing. VSA Endpoint Management Automation Script.

Disaster Recovery 126

Disaster Recovery Technical Review Backup Systems Review 126

Tenable

MARCH 28, 2023

Cybersecurity professionals have long been discussing the pros and cons of cobbling together a preventive security program built on best-of-breed point tools versus using a consolidated platform approach. A tool considered ‘best’ right now may not be the ‘best’ in two more years, as new upstarts jockey to replace it. The result?

Technical Review 98

Technical Review Systems Review Study Analysis 98

MagmaLabs

AUGUST 13, 2020

Visual Studio App Center is a great tool for React Native automated test. Thus, CI are tools that help us with frequent changes into a repository. So too, that they vary by price, available features, customizations, integrations with different services, technical support, the community using it, among others.

Software Review 98

Software Review Technical Review Continuous Integration Testing 98

CIO

APRIL 24, 2024

And they can help steer their organizations toward greater efficiencies and better performance by adopting these tools. They usually start in entry-level roles in technical support, development and programming, database and network administration, or engineering. The CTO job market is “extremely hot,” Aksakal says. “We

Fractional CTO 158

Fractional CTO CTO Strategy Leadership 158

Kaseya

JUNE 2, 2021

It is usually part of a company’s help desk and technical support system wherein internal employees, as well as external customers, in the case of Managed Service Providers (MSPs), can reach out to the company’s support team and submit requests for any IT issues they might be facing. What Is Ticket Management?

Systems Review 122

Systems Review System Metrics Windows 122

Kaseya

JUNE 25, 2020

Service desk professionals rely on various IT service management (ITSM) tools to get their work done. A help desk provides technical support to end users, troubleshoots customer and user issues, and/or guides them through specific tasks and actions. Help Desk vs. Service Desk.

Metrics 90

Metrics Trends Technical Support Guidelines 90

Xebia

SEPTEMBER 18, 2023

This could be because they want to order a product, ask a question, file a complaint, get technical support, or receive information. Four tips Even though there are many tools to improve the records of contact reasons, we would like to emphasize four of them.

Technical Advisors 130

Technical Advisors How To Technical Support Organization 130

CIO

MARCH 27, 2023

Cloud deployment, AI, analytics, a modern data ecosystem, and digitization of more business processes are at the top of the agenda to simplify interactions for customers, brokers, and agents and to bring the power of digital tools to employees.

Strategy 164

Strategy Survey Analytics Leadership 164

Altexsoft

MARCH 4, 2022

CDM plays a crucial role in evaluation of safety and effectiveness of drugs, diets, medical devices, digital therapeutics tools, and other types of treatment, diagnostics, or methods to prevent health problems. Medical coding support. Some systems are equipped with powerful data integration tools that facilitate multisite studies.

Software Review 52

Software Review Tools Software Data 52