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Mavenoid, which automates technical support and onboarding for hardware companies, raises $30M

TechCrunch

Founded out of Stockholm in 2017, Mavenoid works with hardware and consumer electronics companies including HP, Husqvarna, and Jabra, serving to automate technical support and onboarding for customers spanning everything from printers and ovens, to electric scooters and industrial equipment. ” Technical support.

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How Martin Makes People His Priority in Global Technical Support

Confluent

Learn how EMEA People Manager Martin Holmes fosters a positive environment for his Global Technical Support team and the customers they serve.

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Community Forums for Technical Support: Best Effort vs. Best-in-Class

DevOps.com

Vendor community forums lag further behind with significantly lower activity levels leading to costly support cases with average time to resolve of 14 days. The post Community Forums for Technical Support: Best Effort vs. Best-in-Class appeared first on DevOps.com. As the pace and […].

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Delivering superior service and support for customers through Broadcom’s Accelerate Program

CIO

Through our partners in the Accelerate Program, we extend our reach with local expertise and extensive knowledge of Broadcom solutions—which ensures we are delivering superior service and support for customers at all stages of the customer journey. It also allows us to keep our focus on innovation, R&D, and our customers.

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“Zen” and “Fresh” Way for Technical Support

Xoriant

My previous blog post highlighted the role of technical support in software development. This blog post is to compare two CRM tools that will help you in achieving your goal of providing great technical support experience. A good CRM tool is necessary today for providing efficient technical support.

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New AI upgrades, innovations, and solutions unveiled at the Tencent Global Digital Ecosystem Summit

CIO

In a bid to better serve the growing ecosystem of global partners and clients, Tencent Cloud established a global network of nine technical support centers across Germany, Indonesia, Japan, Malaysia, the Philippines, Singapore, Thailand, South Korea, and the USA, all of which will be providing round-the-clock technical service and support.

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Open Source Communities Need More Than Funding From Big Tech

DevOps.com

In recent years, major players like Microsoft, Amazon and Google have increased their involvement in open source projects, providing both financial and technical support. More consistent contributions from big tech—whether in the form of people or resources—is exactly what the open source community needs.