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How IT leaders use agentic AI for business workflows

CIO

AI agents are valuable across sales, service, marketing, IT, HR, and really all business teams, says Andy White, SVP of business technology at Salesforce. In addition to contract management, Shah highlights procurement and IT support as areas where AI agents can cut through the noise and act autonomously.

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Observe.ai raises $125M, adding Zoom as an investor, to supercharge the contact center market

TechCrunch

Observe.ai — which provides natural language tools to track voice and text conversations, and to provide coaching for subsequent engagements and to use the data for compliance and other reporting requirements — has raised $125 million, funding that it will be using to continue building out its technology and to move into more markets.

Marketing 235
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Chief Technology Officer: Understanding the Main Tech Person In a Company

Altexsoft

With the technological outlook for the years ahead, these people manage to drive the striking change both within the company and beyond. Often considered a tech guru of the company or the smartest programmer in the room, the title of CTO alone indicates that the company is doing something big with technology. The role of CTO.

CTO 76
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State of the CIO, 2023: Building business strategy

CIO

A business objective to “arrive” more patients per hour or the CEO’s desire to leverage historical data to predict future patient volume and revenue doesn’t start with a technology discussion or spoon-feed IT a particular business strategy to execute. A CIO or CTO who wakes up thinking about technology is thinking about the wrong things.”

Strategy 164
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Mario Foster to become Al Ghurair Group group CIO

CIO

Before joining Al Ghurair Group, he worked for Saeed & Mohammed Al Naboodah Group based in Dubai for seven years leading the digital charter of the organization by exploring the business potential of new technologies such as RPA, AI, IoT, 3D printing and others. I was a technical support engineer in Canada.

Groups 78
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What is Commercial-Off-the-Shelf (COTS) Software

Openxcell

Whenever two technology aspects are compared, we look at their features and how they will benefit your business needs. COTS costing depends on the technology that has been chosen and implemented. Full-time technical support. A large number of audience members are there to provide customer support and assistance.

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Digital Transformation Outpacing Financial Institution Security

Praxent

Then work normally done face-to-face suddenly depended on digital technology due to the pandemic. The report also noted how hackers and cyber scammers benefit from expanding technology footprints and new attack surfaces, and with remote employees. Consumers leaned heavily on digital banking services.