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What is S/4HANA? SAP’s latest ERP system explained

CIO

S/4HANA is SAPs latest iteration of its flagship enterprise resource planning (ERP) system. As a result, they called their solution a real-time system, which is what the R in the product name SAP R/1 stood for. The name S/4HANA isnt the only thing that reflects the close integration of the new ERP system with the database.

System 168
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Mavenoid, which automates technical support and onboarding for hardware companies, raises $30M

TechCrunch

Founded out of Stockholm in 2017, Mavenoid works with hardware and consumer electronics companies including HP, Husqvarna, and Jabra, serving to automate technical support and onboarding for customers spanning everything from printers and ovens, to electric scooters and industrial equipment. ” Technical support.

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When digital literacy fails, IT gets the blame

CIO

There is no formal follow-up to gauge whether employees are using new systems and data correctly. They say that its ITs job to put together data and systems. And if you were a customer in any of these transactions, you very likely heard the words, Id like help you, but Im having trouble with the system.

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Managed Service Offering (MSO) Support Ticketing System

Perficient

A ticketing system , such as a Dynamic Tracking Tool, can be a powerful tool for MSO support teams , providing a centralized and efficient way to manage incidents and service requests. Automate distribution and assignment: A ticketing system can automate the distribution and assignment of incidents to the right department staff member.

System 52
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How IT leaders use agentic AI for business workflows

CIO

At ServiceNow, theyre infusing agentic AI into three core areas: answering customer or employee requests for things like technical support and payroll info; reducing workloads for teams in IT, HR, and customer service; and boosting developer productivity by speeding up coding and testing.

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Reason #5 to Migrate to MongoDB Atlas: Technical Support

Datavail

They need to watch your systems closely to make sure that there are no major incidents, continually optimize operations to ensure databases are always available when needed, keep up to date on the latest regulations, and dozens of other tasks that eat up their time. Support from MongoDB Engineers. No More Vendor Wait Times.

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Ticket Management: What Makes a Good Ticketing System?

Kaseya

It is usually part of a company’s help desk and technical support system wherein internal employees, as well as external customers, in the case of Managed Service Providers (MSPs), can reach out to the company’s support team and submit requests for any IT issues they might be facing.