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Extensive AI use makes employees lonely, nervous

CIO

Employees suffered profound sadness and isolation shortly after routine tasks were automated by AI, according to a study published in The Harvard Business Review. To a limited degree, the study noted, this reaction to AI is “surprising” because of the enterprise focus in recent years on worker well-being.

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Don’t gamble with your identity verification practices

CIO

Earlier this year, I wrote about the importance of organizations reviewing their password management strategies. Caesars noted in a filing that an “unauthorized actor” had stolen data in a social engineering attack targeting an outsourced IT support vendor, according to an InfoSecurity report. Déjà vu can suck sometimes.

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The hidden costs of your helpdesk

CIO

A Forrester study found that companies spend $87 per password reset (adjusted for inflation in 2024), which amounts to a whopping $795 per employee annually. Department of Health recently issued a sector alert on social engineering attacks against IT helpdesks, like the one at MGM Resorts International last year.

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How PwC and SAP are doing right by helping clients unlock ESG value

CIO

Achieving environmental, social, and governance (ESG) targets can increase a company’s worth beyond the feel-good. Creating value with Environmental Social and Governance A McKinsey study reveals 5 ways that ESG creates value. It enables easy connectivity to any transaction systems and the app can be quickly deployed.

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Mastering sustainability challenges in the water domain with smart meter synergy

CIO

This story is about three water utilities that worked together, like the fictional Fremen of the desert-planet Arakkis, to build a synergistic system to manage water usage across their entire water sector sustainably and much more efficiently. If you watched DUNE or read the book, then you’ll get my drift: waste not, want not.

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We Learn Systems by Changing Them

Honeycomb

It is only possible to come to an understanding of a system of interest by trying to change it. Jackson explains Kurt Lewin’s work, in Critical Systems Thinking. Here, Jackson contrasts action research with old-style hard science, which tries to study a system from the outside. I study a trace of the current flow.

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Infogrid raises $90M for its AI-driven building monitoring tech

TechCrunch

” De Gruchy — who has a fascinating history, having studied cage fighting and served as an army officer before pivoting to a quieter, white-collar career in due diligence analysis — founded Infogrid in 2018. This brings value far greater than even the cash.”