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Zoom dives deeper into intelligent customer service with Solvvy acquisition

TechCrunch

As the company wrote in a blog post announcing the new service: Combining contact center functionality with Zoom unified communications solutions, Zoom Contact Center can operate as a standalone customer experience solution or integrate directly into an existing website or application.

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Journey Beyond transforms its contact center to deliver better customer journeys

CIO

Implementing a consolidated communications platform To overcome the bottlenecks and drive customer engagement to the next level, Journey Beyond launched a contact center transformation, the first step of which was to establish a common unified communications (UC) platform across the business and integrate it with a new contact center (CC) solution.

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5 hot IT budget investments — and 2 going cold

CIO

Data is also critical in the insurance domain, and LGA is continuing to invest heavily in secure, scalable, high-performing data operations to foster business innovation and transformation, says Seetharaman. “We Enterprise communications services saw slow but steady 1.6% The unified communications market’s meager 1.6%

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PaaS, IaaS, and SaaS: Making the Right Choice for Your Oracle Cloud Migration

Datavail

The term XaaS (“anything as a service”) is shorthand for the proliferation of cloud services in recent years—everything from databases and artificial intelligence to unified communications and disaster recovery is now available from your choice of cloud provider. Oracle HCM Cloud. Oracle Analytics Cloud. Oracle Data Cloud.

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Dinohead Chooses D2iQ Kubernetes Platform for Military Modernization

d2iq

Kubernetes will be the foundation for creating a global command and control system unifying communications for the U.S. Armed Forces.Dinohead chose DKP because “it was simple to deploy and provided enterprise scalability,” said Howard.

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Partner Spotlight: KAEMI

Megaport

Our customers no longer have to decide – they can have their cloud everywhere, and the connection is always the same: quickly regulated and hyper-scalable. KAEMI provides standardized and packaged Managed Services including SD-WAN, managed WAN, LAN, security, business continuity, and unified communications.

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What We Know About Making Enterprise Social Networks Successful Today

Dion Hinchcliffe's Web 2.0 Blog

I’d even go as far as to say this (to borrow a concept from the Internet of Things): The enterprise social network actually creates a side-by-side virtual “twin” of your organization, one that is more natural, organic, collaborative, scalable, and self-organizing. The Hard Won Lessons of Thriving ESNs.

Social 101