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How IT leaders use agentic AI for business workflows

CIO

Were harnessing the power of agentic AI to enhance our advising workflows, says Siva Kumari, CEO of College Possible, a nonprofit that supports students on their path to college that uses AI agents to analyze students needs, surface relevant institutions, and synthesize information quickly and accurately.

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Four Practical Tips on how to Categorize Contact Reasons

Xebia

This could be because they want to order a product, ask a question, file a complaint, get technical support, or receive information. A contact moment from a customer rarely occurs from something that the client contact support is responsible for. These reasons are often filed into a system such as Freshdesk or Freshservice.

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State of the CIO, 2023: Building business strategy

CIO

According to the 2023 State of the CIO research , which surveyed 837 IT leaders and 201 line of business (LOB) participants, functional and transformational work consumed the bulk of IT leaders’ time this year, much the same as 2022.

Strategy 164
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Chief Technology Officer: Understanding the Main Tech Person In a Company

Altexsoft

A Chief Technology Officer (sometimes called Chief Technical Officer) is the most skilled technology person in the company. CTO vs CIO vs VP of Engineering vs Technical director. They are often confused with CIOs, VPs of Engineering, or Technical Directors. Technical director – tech advisor in a team.

CTO 76
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Mario Foster to become Al Ghurair Group group CIO

CIO

I was a technical support engineer in Canada. I should also highlight the importance for the CIO to have solid business knowledge, since depending on technical knowledge might be good enough for an IT manager, but not for a CIO. What would you advise to a CIO who wants to take a new job? What would you like to achieve?

Groups 78
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Hire ERP Consultant

Mobilunity

No wonder that ERP consulting companies are in high demand nowadays, and the global market for ERP consulting will reach $86B by 2027, according to the forecast of 2019 Allied Market Research. Below are the most demanded types of ERP advisor experts among mid-sized to large-scale businesses: Business ERP consultant. and much more.

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Digital Transformation Outpacing Financial Institution Security

Praxent

AT&T research points to a lack of awareness, apathy and/or reluctance to adapt to new technologies as the biggest challenge to implementing good cybersecurity practices within organizations (31%). As access to this data rises, the protection bubble surrounding it needs to expand.