Call center automation software vendor Replicant raises $78M
TechCrunch
APRIL 26, 2022
Early adopters surveyed for the study cite “soft benefits” like reduced wait times, faster customer complaint resolution, and technical support and personalization. Expert Market Research predicts that the global call center AI market will grow from $967 million in size in 2020 to $3.54 billion by 2026.
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