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How IT leaders use agentic AI for business workflows

CIO

AI agents are valuable across sales, service, marketing, IT, HR, and really all business teams, says Andy White, SVP of business technology at Salesforce. An AI briefer could inform a sales pipeline review process, for instance, or an AI trainer could simulate customer interactions as part of an onboarding program, he adds.

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Multi-LLM routing strategies for generative AI applications on AWS

AWS Machine Learning - AI

Although an individual LLM can be highly capable, it might not optimally address a wide range of use cases or meet diverse performance requirements. For example, consider a text summarization AI assistant intended for academic research and literature review. Such queries could be effectively handled by a simple, lower-cost model.

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5 Benefits of Technical Support Outsourcing

Mobilunity

When businesses have limited resources, are growing too swiftly, or don’t have access to the right skills and experience, technical support can quickly become a major issue. This is why businesses that struggle with offering good technical support should look into outsourcing.

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Chief Technology Officer: Understanding the Main Tech Person In a Company

Altexsoft

Nowadays, when tech companies are among the largest businesses in the world, CTOs are some of the most influential and innovative people that shape how we live and work. With the technological outlook for the years ahead, these people manage to drive the striking change both within the company and beyond. The role of CTO.

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“Zen” and “Fresh” Way for Technical Support

Xoriant

My previous blog post highlighted the role of technical support in software development. This blog post is to compare two CRM tools that will help you in achieving your goal of providing great technical support experience. A good CRM tool is necessary today for providing efficient technical support.

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20 influential women in software development

Apiumhub

As many in the Tech industry, often, they are men. She has over 18 years of experience in software industry as an author, speaker, mentor, consultant, technology leader and developer. Moreover, Mala co-leads Delhi Java User Group and Women Who Code Delhi, she drives initiatives for diversity advocacy for Women in Technology.

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10 most in-demand generative AI skills

CIO

If any technology has captured the collective imagination in 2023, it’s generative AI — and businesses are beginning to ramp up hiring for what in some cases are very nascent gen AI skills, turning at times to contract workers to fill gaps, pursue pilots, and round out in-house AI project teams.