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Asure’s approach to enhancing their call center experience using generative AI and Amazon Q in Quicksight

AWS Machine Learning - AI

Asure anticipated that generative AI could aid contact center leaders to understand their teams support performance, identify gaps and pain points in their products, and recognize the most effective strategies for training customer support representatives using call transcripts. John Canada, VP of Engineering at Asure.

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Chief Technology Officer: Understanding the Main Tech Person In a Company

Altexsoft

CTO vs CIO vs VP of Engineering vs Technical director. They are often confused with CIOs, VPs of Engineering, or Technical Directors. VP of Engineering – tech team management. If CTO is an enthusiast, then VP of Engineering is a great manager. Engineering tasks.

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Scaling Engineering Teams from 5 to 500 and Beyond

Gitprime

Every high-growth engineering organization eventually needs to address the challenges around restructuring teams, maintaining a productive culture, building resilient systems, and adjusting engineering processes. Scaling startups are often concerned with the first inflection point of their team size.

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Investing in Career Growth & Team Development – Advice From 3 Engineering Leaders

Gitprime

As engineering managers and leaders, our job of course is to help our teams deliver value to the organization and its customers. Yet from a higher level, our role is to ensure that both engineers and teams continue to grow and develop. People need to grow and develop skills in order to move within the framework.

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Scaling Technology and Organizations Together with Randy Shoup

Gitprime

When startups are first setting out, the initial team is small and usually solving relatively discrete (albeit central) problems. But at scale, the quantity and size of the problems grow larger than a single manageable team can handle. asks Randy Shoup , the VP of Engineering at WeWork.

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The Ultimate Workplace Productivity Guide You Should Read to Get Things Done

Codegiant

This means out of the nine-hour shift, you’ll find an average employee being productive for less than three hours. Our team has spent days preparing this guide to help you understand how to make the most out of every day. Whereas, in June, your team manufactured 10,000 pairs of shoes. That’s insane.

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The Ultimate Workplace Productivity Guide You Should Read to Get Things Done

Codegiant

This means out of the nine-hour shift, you’ll find an average employee being productive for less than three hours. Our team has spent days preparing this guide to help you understand how to make the most out of every day. Whereas, in June, your team manufactured 10,000 pairs of shoes. That’s insane.