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RedRoute wants answering customer service calls to be as easy as using ‘Alexa’

TechCrunch

When Brian Schiff, Sam Krut and Jacob Cooper founded the company in 2015, they were still undergraduates at Cornell University and it was initially an Uber-like social transportation app to help people find rides on college campuses where the transportation giant wasn’t operating. Image Credits: RedRoute.

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Off the Shelf vs Custom Software: Making the Right Choice for Your Business

Trigent

Here’s all that you need to make an informed choice on off the shelf vs custom software. While doing so, they have two choices – to buy a ready-made off-the-shelf solution created for the mass market or get a custom software designed and developed to serve their specific needs and requirements.

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Hyundai invests in teleoperations startup Ottopia as part of $9M round

TechCrunch

Ottopia’s software is combined with off-the-shelf hardware components like monitors and cameras to create a teleoperations center. It was a technology that he soon recognized would need what every other mission-critical system requires: humans. . Existing investors MizMaa and Israeli firm NextGear also participated.

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VanMoof raises $128 million to become the world’s leading e-bike brand

TechCrunch

VanMoof X3 e-bike review: Transportation revelation. Instead of relying exclusively on off-the-shelf parts, the company works with a small set of suppliers to manufacture custom components. Amsterdam-based startup VanMoof has raised a $128 million Series C funding round. Last year, VanMoof raised a $40 million Series B.

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Pickle launches its truck unloading robot arm

TechCrunch

Most of the solutions you’ll see at the show this week are focused on transporting goods from Point A to Point B along a warehouse floor. Somewhere along the way, ProMat turned into a robotics show. It’s no surprise, of course. Logistics and automation go hand in hand these days. Third is Pickle, a newcomer to the space.

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NJ Transit creates ‘data engine’ to fuel transformation

CIO

The chief information and digital officer for the transportation agency moved the stack in his data centers to a best-of-breed multicloud platform approach and has been on a mission to squeeze as much data out of that platform as possible to create the best possible business outcomes. NJ Transit. Data engine on wheels’.

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5 questions CIOs must ask after Southwest Airlines’ failure

CIO

In 2017, Fast Company wrote that Southwest Airlines’ digital transformation “takes off” with an $800 million technology overhaul, but only $300 million was dedicated to new technology for operations. While weather may have been the root cause, the 16,000 flights canceled between Dec. 19-28 far exceeded any other airlines’ operational impacts.

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