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RedRoute wants answering customer service calls to be as easy as using ‘Alexa’

TechCrunch

When Brian Schiff, Sam Krut and Jacob Cooper founded the company in 2015, they were still undergraduates at Cornell University and it was initially an Uber-like social transportation app to help people find rides on college campuses where the transportation giant wasn’t operating. Image Credits: RedRoute.

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Medal.tv, a video clipping service for gamers, enters the livestreaming market with Rawa.tv acquisition

TechCrunch

Medal.tv, a short-form video clipping service and social network for gamers, is entering the livestreaming market with the acquisition of Rawa.tv, a Twitch rival based in Dubai, which had raised around $1 million to date. CEO Pim de Witte, as to his company’s interest in Rawa. Image Credits: Medal.tv.

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5 top ERP trends for 2022 — and their implications for IT leaders

CIO

Customization gives way to standardization The traditional practice of enterprise technology leaders customizing an ERP solution to meet their specific enterprise or business needs is giving way to implementing an off-the-shelf solution. This is cumbersome and leads to additional cost.

Trends 218
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Udacity raises $75M in debt, says its tech education business is profitable after enterprise pivot

TechCrunch

Online education tools continue to see a surge of interest boosted by major changes in work and learning practices in the midst of a global health pandemic. The funding will be used to continue investing in its platform to target more business customers. Now it’s time to build out a sales team to go after them.”

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Ulta Beauty embraces low-code to deliver better CX

CIO

Initially, it was designed to listen to conversations on social channels, like Facebook and X, but they quickly realized customers didn’t want to go to a social channel to resolve issues. About six years ago, Ulta Beauty formed a dedicated innovation team to identify technologies that resonate to improve the customer experience.

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5 ways to improve mental health for software developers

TechCrunch

Contributor. Share on Twitter. Lorna Mitchell is head of Developer Relations at Aiven , a software company that combines the best open source technologies with cloud infrastructure. With World Mental Health Day just behind us, I thought about how the tech industry can be a difficult place to stay mentally well. Give the gift of autonomy.

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Interpreting predictive models with Skater: Unboxing model opacity

O'Reilly Media - Data

Data Scientist Cathy O’Neil has recently written an entire book filled with examples of poor interpretability as a dire warning of the potential social carnage from misunderstood models—e.g., There is also a trade off in balancing a model’s interpretability and its performance.