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RedRoute wants answering customer service calls to be as easy as using ‘Alexa’

TechCrunch

When Brian Schiff, Sam Krut and Jacob Cooper founded the company in 2015, they were still undergraduates at Cornell University and it was initially an Uber-like social transportation app to help people find rides on college campuses where the transportation giant wasn’t operating. Image Credits: RedRoute.

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Medal.tv, a video clipping service for gamers, enters the livestreaming market with Rawa.tv acquisition

TechCrunch

Medal.tv, a short-form video clipping service and social network for gamers, is entering the livestreaming market with the acquisition of Rawa.tv, a Twitch rival based in Dubai, which had raised around $1 million to date. CEO Pim de Witte, as to his company’s interest in Rawa. Image Credits: Medal.tv.

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5 top ERP trends for 2022 — and their implications for IT leaders

CIO

Customization gives way to standardization The traditional practice of enterprise technology leaders customizing an ERP solution to meet their specific enterprise or business needs is giving way to implementing an off-the-shelf solution. This is cumbersome and leads to additional cost.

Trends 218
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Udacity raises $75M in debt, says its tech education business is profitable after enterprise pivot

TechCrunch

Online education tools continue to see a surge of interest boosted by major changes in work and learning practices in the midst of a global health pandemic. The funding will be used to continue investing in its platform to target more business customers. Now it’s time to build out a sales team to go after them.”

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Daily Crunch: In latest earnings release, Twitter admits to miscounting users for the second time

TechCrunch

It’s Thursday, April 28, 2022, and Haje’s blood pressure is slowly returning to what passes for normal after raging about Social Security numbers for a few minutes. We kicked off a series of pitch deck teardowns, and we are looking for startups that want to have their pitch decks reviewed. Friday tomorrow, woohoo! Christine and Haje.

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Ulta Beauty embraces low-code to deliver better CX

CIO

Initially, it was designed to listen to conversations on social channels, like Facebook and X, but they quickly realized customers didn’t want to go to a social channel to resolve issues. About six years ago, Ulta Beauty formed a dedicated innovation team to identify technologies that resonate to improve the customer experience.

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How guardrails allow enterprises to deploy safe, effective AI

CIO

Google has finally fixed its AI recommendation to use non-toxic glue as a solution to cheese sliding off pizza. Glue, even non-toxic varieties, is not meant for human consumption,” says Google Gemini today. “It It can be harmful if ingested. Google’s situation is funny. Guardrails mitigate those risks head on.