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Puls Technologies lands $15M to provide on-demand home repair service

TechCrunch

That’s where Puls Technologies come in. Puls raises $50 million for in-home technical support. Puls Technologies app. Image Credits: Puls Technologies. It saw some of that demand related to the global pandemic, when the need for home repairs increased due to people spending more time at home.

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Chief Technology Officer: Understanding the Main Tech Person In a Company

Altexsoft

Nowadays, when tech companies are among the largest businesses in the world, CTOs are some of the most influential and innovative people that shape how we live and work. With the technological outlook for the years ahead, these people manage to drive the striking change both within the company and beyond. The role of CTO.

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How W4 plans to monetize the Godot game engine using Red Hat’s open-source playbook

TechCrunch

Today, Godot claims some 1,500 contributors, and is considered one of the world’s top open source projects by various metrics. This includes long-established incumbents such as Unity, developed by tech powerhouse Unity Software, which is currently in the process of merging with IronSource. ” Support and services. .

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Salesforce certification guide: Roles, paths, exams, cost, training, requirements

CIO

The most performant CRM system today, Salesforce is a core technology for digital business, and its associated applications and ecosystem help make it in a leading platform for those seeking a lucrative IT career. Salesforce skills are among the most sought-after in the IT industry and demand is soaring.

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7 Straight Years of Delivering Outstanding Customer Service

Palo Alto Networks

For the seventh consecutive year, Palo Alto Networks gained top honors for outstanding customer service from the Technology Services Industry Association (TSIA) and J.D. Power for Global Assisted Technical Support. We don’t consider this review an audit, but a way of life. They are high industry benchmarks to meet.

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Call center automation software vendor Replicant raises $78M

TechCrunch

Early adopters surveyed for the study cite “soft benefits” like reduced wait times, faster customer complaint resolution, and technical support and personalization. And changes in consumer behavior due to [the pandemic] and supply chain issues have driven massive spikes in call volume,” Shamia said.

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Ticket Management: What Makes a Good Ticketing System?

Kaseya

It is usually part of a company’s help desk and technical support system wherein internal employees, as well as external customers, in the case of Managed Service Providers (MSPs), can reach out to the company’s support team and submit requests for any IT issues they might be facing. What Is Ticket Management?