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But what moved Extreme from provider to partner was its workers commitment to making sure that the city achieved its strategic goals with the project, not just that the new equipment worked technically. That vendor is looking after the long-term interests of the organization, and not just looking to get the next contract.”
For the more specialized IT needs, there just aren’t enough people to meet the demand,” says Michael Manos, CTO of Dun & Bradstreet. World Insurance’s Corrigan advises asking what skillsets, certifications, and personality types they look for when hiring. Double down on vendormanagement.
“Prices are increasing, and negotiation is becoming more difficult,” agrees Melanie Alexander, senior director analyst on Gartner’s sourcing, procurement, and vendormanagement team. Vendors are not granting the same concessions they have in the past.” Deals done by business users alone may be technically unsound.
To gain that insight he monitors ongoing usage and meets weekly or biweekly with internal business leaders — and with Microsoft, the city’s primary cloud service provider, to review current and future needs. FinOps teams should meet monthly to discuss recommendations from their hyperscalers,” he says.
In a damning audit report , Grant Thornton has exposed how the project implementation turned into a cautionary tale of project mismanagement, highlighting critical failures in governance, technical oversight, and vendormanagement that continue to impact the councils core operations.
Brad Porter, CTO, KnowledgeLake KnowledgeLake He advises CIOs to listen to the data and use it to drive decisions. Emphasize customer-centric development Tech vendor CTOs are deeply aware of the importance of understanding customer needs and feedback, says Purdy. Invest early and often in addressing your technical debt.
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