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Journey Beyond transforms its contact center to deliver better customer journeys

CIO

Journey Beyond, a part of Hornblower Group, is Australia’s leading experiential tourism group. Madhumita Mazumdar, GM of information and communications technology at Journey Beyond. These challenges forced the company to transition to a modern cloud-based communication platform. Unified Communications.

Tourism 179
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5 hot IT budget investments — and 2 going cold

CIO

Hot: Low-code/no code For most business teams, the time it takes to go to market with product updates is key to success and the quicker they can do it, the better, Seetharaman says. Australian experiential tourism company Journey Beyond recently revamped its contact center as part of a customer experience transformation.

Budget 218