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Observe.ai raises $125M, adding Zoom as an investor, to supercharge the contact center market

TechCrunch

Contact centers play a key part in call a company engages with customers, amounting to what is a $400 billion market globally. Recall that Zoom has had some big ambitions to crack into the contact center market for a while. Gong.ai , Google , Talkdesk , and more are among those playing in this space.).

Marketing 235
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When digital literacy fails, IT gets the blame

CIO

Elevate the training and hands-on roles of IT staff IT business analysts, help desk personnel, IT trainers, and technical support personnel all have people-helping and support skills that can contribute to digital education efforts throughout the company.

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FSD Africa expands insurtech accelerator program to Ghana and Nigeria

TechCrunch

But the market might soon change as innovative products that run on micropayment or pay-per-use frameworks emerge under the support of institutions like the U.K.-funded Over the 10-week program, participants were provided with knowledge and resources to develop and get their solutions ready for the market. cents) a day.

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Flipping the sales script: How to break biases and diversify sales teams

TechCrunch

As CRO of InfluxData, she oversees global sales activities, including sales enablement, customer success, and technical support and services. The reality is that many go-to-market (GTM) plans are shifting to product-led growth (PLG). Sales leaders need to create a culture of success for all salespeople regardless of background.

How To 210
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Puls Technologies lands $15M to provide on-demand home repair service

TechCrunch

Puls raises $50 million for in-home technical support. Meanwhile, Lior Prosor, general partner and co-founder of Hanaco Venture Capital, said via email that Puls was going after a home repair and maintenance services market in the U.S.

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As healthcare goes remote, Equipt Health brings medical hardware to the home

TechCrunch

Equipt aims to make the process easier by being the packager, the logistics, the clinician (via its provider network), providing technical support, and the return of data from connected devices. ” In addition to proving a more integrated path for patients, Equipt partners with medical device companies looking to go to market.

Hardware 227
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Delivering superior service and support for customers through Broadcom’s Accelerate Program

CIO

We innovate in our solutions, and we innovate in our partner go-to-market model, as I described in my previous blog “ Reinventing Partner Go-to-Market Business Models ”. We focus on technology innovations, on R&D, and on the experience of our customers. It also allows us to keep our focus on innovation, R&D, and our customers.