Observe.ai raises $125M, adding Zoom as an investor, to supercharge the contact center market
TechCrunch
APRIL 12, 2022
Contact centers play a key part in call a company engages with customers, amounting to what is a $400 billion market globally. Recall that Zoom has had some big ambitions to crack into the contact center market for a while. Gong.ai , Google , Talkdesk , and more are among those playing in this space.).
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