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CIOs anticipate an increased focus on cybersecurity (70%), data analysis (55%), data privacy (55%), AI/machinelearning (55%), and customer experience (53%). Dental company SmileDirectClub has invested in an AI and machinelearning team to help transform the business and the customer experience, says CIO Justin Skinner.
AI, voice, AR/VR, and robotics will improve search, personalization, content creation, data accuracy, and customer service management. She often writes about cybersecurity, disaster recovery, storage, unifiedcommunications, and wireless technology. AI will be a major factor in achieving progress in all of these areas.
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