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Mavenoid, which automates technical support and onboarding for hardware companies, raises $30M

TechCrunch

Founded out of Stockholm in 2017, Mavenoid works with hardware and consumer electronics companies including HP, Husqvarna, and Jabra, serving to automate technical support and onboarding for customers spanning everything from printers and ovens, to electric scooters and industrial equipment. ” Technical support.

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Oscilar emerges from stealth to fight transactions fraud with AI

TechCrunch

.” What makes Oscilar different, Narkhede says, is the platform’s heavy reliance on AI and machine learning. But not just any AI — Narkhede claims that Oscilar’s AI, developed in-house, requires much less first- and third-party data about past fraud incidents from customers to train machine learning models.

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10 most in-demand generative AI skills

CIO

Most relevant roles for making use of NLP include data scientist , machine learning engineer, software engineer, data analyst , and software developer. TensorFlow Developed by Google as an open-source machine learning framework, TensorFlow is most used to build and train machine learning models and neural networks.

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Multi-LLM routing strategies for generative AI applications on AWS

AWS Machine Learning - AI

For instance, consider a customer service AI assistant that handles three types of tasks: technical support, billing support, and pre-sale support. In this context, semantic routing could initially route the users prompt to the appropriate departmentbe it billing, technical support, or sales.

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Observe.ai raises $125M, adding Zoom as an investor, to supercharge the contact center market

TechCrunch

While there may still be some debate over whether customers, or indeed agents or businesses, want a lot of video engagement in calls, there are times when you might imagine that could be useful, such as in cases of technical support. Observe.ai

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Top 8 IT certifications in demand today

CIO

CompTIA A+ CompTIA offers a variety of certifications for IT pros at every stage of their IT careers, and the CompTIA A+ certification is its entry-level IT certification covering the foundations of hardware, technical support, and troubleshooting.

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Founders Factory Africa partners with Small Foundation to invest in 18 agritech startups

TechCrunch

These startups will have access to funding between $100,000 to $250,000 and hands-on technical support. The company forecasts foodstuff demand through machine learning and helps buyers procure goods from smallholder farmers. This is a change from when the company launched in 2018.

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