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Observe.ai raises $125M, adding Zoom as an investor, to supercharge the contact center market

TechCrunch

While there may still be some debate over whether customers, or indeed agents or businesses, want a lot of video engagement in calls, there are times when you might imagine that could be useful, such as in cases of technical support. Observe.ai Observe.AI

Marketing 235
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State of the CIO, 2023: Building business strategy

CIO

More than half of respondents to the 2023 State of the CIO survey (55%) said they proactively identify business opportunities and make recommendations regarding technology and provider selections while 23% said they advise on business need, technology choices, and providers. Machine learning and AI were also high on the list, cited by 26%.

Strategy 164
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How to Choose Fraud Detection Software: Features, Characteristics, Key Providers

Altexsoft

In our whitepaper on fraud detection , we compared machine learning-based systems with rule-based ones and described how ML-based solutions help prevent and identify fraudulent activity across several industries. Many of these systems use both rules (that users can edit) and machine learning techniques to achieve higher efficiency.

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Image Recognition APIs: Google, Amazon, IBM, Microsoft, and more

Altexsoft

Machine learning specialist Jason Brownlee points out that computer vision typically involves developing methods that attempt to reproduce the capability of human vision. Users aren’t required to have machine learning expertise. The documentation always contains more detailed information, so we advise to give it a read.