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An email handler AWS Lambda function is invoked by WorkMail upon the receipt of an email, and acts as the intermediary that receives requests and passes it to the appropriate agent. Developers can modify the Lambda functions, update the knowledge bases, and adjust the agent behavior to align with unique business requirements.
The following figure depicts the technical flow of the solution. The workflow consists of the following steps: The users query, expressed in natural language, is processed by an orchestrated AWS Lambda The Lambda function tries to find the query match from the LLM cache.
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