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Asure’s approach to enhancing their call center experience using generative AI and Amazon Q in Quicksight

AWS Machine Learning - AI

Asure recognized the potential of generative AI to further enhance the user experience and better understand the needs of the customer and wanted to find a partner to help realize it. As we embarked on our journey at Asure to integrate generative AI into our solutions, finding the right partner was crucial.

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2020: The Year Bee-hind Us

Honeycomb

This normalized parenting in a way I’ve never experienced in a job before: one point from today's incident review "what went well" section: > [employee] felt empowered to say "I'm parenting" and not step into the incident. Though our deploy velocity remained the same, the engineering org has been far from stagnant.

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2020: The Year Bee-hind Us

Honeycomb

This normalized parenting in a way I’ve never experienced in a job before: one point from today's incident review "what went well" section: > [employee] felt empowered to say "I'm parenting" and not step into the incident. Though our deploy velocity remained the same, the engineering org has been far from stagnant.