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Mavenoid, which automates technical support and onboarding for hardware companies, raises $30M

TechCrunch

Founded out of Stockholm in 2017, Mavenoid works with hardware and consumer electronics companies including HP, Husqvarna, and Jabra, serving to automate technical support and onboarding for customers spanning everything from printers and ovens, to electric scooters and industrial equipment. ” Technical support.

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Advantage of Using CRM Software

OTS Solutions

Even after the sale, your CRM provides valuable information that supports your customer service inquiries, technical support, and marketing efforts. Many CRM software solutions provide customer portals that allow users to open service tickets, search knowledge bases, and download files. Self Service.

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5 Tech Support Factors to Look for When Choosing a VM Solution

Tenable

In my experience running Technical Support for Tenable, I’ve gained valuable insight into what makes a strong vendor/customer relationship. Here are my five tips for making the most of Technical Support. . When you make any large scale technology purchase, Technical Support may not be the first thing you think about.

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Step Into the Cloud-based Workspace Management of the Future

Ivanti

We can make it easier for you to switch to a new solution by supplying a fit-for-purpose licensing structure and technical support through our professional service department and our partner network.

Cloud 95
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Barreling Towards End of Support for Hyperion 11.1.2.4

Datavail

Extended Support: Extended Support is available for certain Oracle products for 3 years following the end of Premier Support. Accessing Extended Support comes at a cost: the standard technical support fee, as well as an additional charge based on the time since Premier Support has expired.

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2019 Data Protection Support Newsletter Series

Dell EMC

These valuable resources provide key support updates and release details, the latest in service and support offerings for these products, as well as Knowledge Base references. See the 2019 Monthly Series below and download previous issues from the 2018 and 2017 archives.

Data 54
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Ticket Management: What Makes a Good Ticketing System?

Kaseya

It is usually part of a company’s help desk and technical support system wherein internal employees, as well as external customers, in the case of Managed Service Providers (MSPs), can reach out to the company’s support team and submit requests for any IT issues they might be facing. What Is Ticket Management?