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Why your IT team needs to upgrade its digital employee experience (DEX)

CIO

Barely half of the Ivanti respondents say IT automates cybersecurity configurations, monitors application performance, or remotely checks for operating system updates. Deploy automation processes and accurate knowledge bases to speed up help desk response and resolution.

Metrics 178
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Build an end-to-end RAG solution using Knowledge Bases for Amazon Bedrock and the AWS CDK

AWS Machine Learning - AI

The complexity of developing and deploying an end-to-end RAG solution involves several components, including a knowledge base, retrieval system, and generative language model. Solution overview The solution provides an automated end-to-end deployment of a RAG workflow using Knowledge Bases for Amazon Bedrock.

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CVE-2020-12271: Zero-Day SQL Injection Vulnerability in Sophos XG Firewall Exploited in the Wild

Tenable

On April 22, Sophos published a knowledge base entry on the Sophos Community regarding the discovery of a zero-day vulnerability in the Sophos XG Firewall that was exploited in the wild. CVE-2020-12271 is a pre-authentication SQL injection vulnerability that exists in the Sophos XG Firewall/Sophos Firewall Operating System (SFOS).

Firewall 101
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Weavit’s new app wants to be a ‘Shazam for your thoughts’

TechCrunch

A new app called Weavit wants to be a “Shazam for your thoughts” — that is, it wants to offer people a different way to quickly capture their thoughts in a note-taking tool with the press of a button, which are then matched to other content in a broader knowledge base.

Banking 199
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Spoke AI is using generative AI to pull signal from workplace noise

TechCrunch

It is also offering AI-powered summarization “in the context of search”, per Brenssell — a feature it refers to as a “Generative Knowledge Base” (or “intelligent search”) — in the form of a browser plug-in. Initially, it plans to pilot this with a handful of larger companies.

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What’s the Difference Between a Help Desk and a Service Desk?

Ivanti

Help desk vs. service desk Traditional IT help desk operations stem from the era when DOS dominated the operating system landscape, with most computers being IBM-compatible. Customer support software would generate incident profiles containing essential details; this was the familiar “ticketing” system. password resets).

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Generative AI-powered technology operations

AWS Machine Learning - AI

This post describes how AWS generative AI solutions (including Amazon Bedrock , Amazon Q Developer , and Amazon Q Business ) can further enhance TechOps productivity, reduce time to resolve issues, enhance customer experience, standardize operating procedures, and augment knowledge bases.