AWS Machine Learning - AI

NOVEMBER 1, 2024

Fine-tuning is a powerful approach in natural language processing (NLP) and generative AI , allowing businesses to tailor pre-trained large language models (LLMs) for specific tasks. By fine-tuning, the LLM can adapt its knowledge base to specific data and tasks, resulting in enhanced task-specific capabilities.

Artificial Inteligence 97

Artificial Inteligence Generative AI Training Metrics 97

TechEmpower CTO

OCTOBER 9, 2023

Moreover, LLMs come equipped with an extensive knowledge base derived from the vast amounts of data they've been trained on. This expansive, and ever-increasing knowledge base allows them to provide insights, answers, and context that may not even exist in a business's specific dataset or repository.

Generative AI 346

Generative AI Artificial Inteligence How To Systems Review 346

AWS Machine Learning - AI

NOVEMBER 15, 2024

As Principal grew, its internal support knowledge base considerably expanded. With QnABot, companies have the flexibility to tier questions and answers based on need, from static FAQs to generating answers on the fly based on documents, webpages, indexed data, operational manuals, and more.

Generative AI 113

Generative AI AWS Groups Artificial Inteligence 113

AWS Machine Learning - AI

MARCH 20, 2025

Asure anticipated that generative AI could aid contact center leaders to understand their teams support performance, identify gaps and pain points in their products, and recognize the most effective strategies for training customer support representatives using call transcripts. and Anthropics Claude Haiku 3.

Generative AI 87

Generative AI Artificial Inteligence Metrics AWS 87

AWS Machine Learning - AI

MARCH 20, 2025

With visual grounding, confidence scores, and seamless integration into knowledge bases, it powers Retrieval Augmented Generation (RAG)-driven document retrieval and completes the deployment of production-ready AI workflows in days, not months. Improve agent coaching by detecting compliance gaps and training needs.

Data 116

Data Generative AI Artificial Inteligence Compliance 116

Xebia

OCTOBER 23, 2024

Load your (now) documents into a vector database; look at that — a knowledge base! Semantical bottlenecks in raw format Our must-have in knowledge bases, PDF, stands for Portable Document Format. Introduction Convert a bunch of pdf files into plain text. Break that jumbo big string into smaller blocks.

Strategy 130

Strategy Comparison Groups Knowledge Base 130

AWS Machine Learning - AI

JANUARY 29, 2025

Accelerate your generative AI application development by integrating your supported custom models with native Bedrock tools and features like Knowledge Bases, Guardrails, and Agents. Review the model response and metrics provided. Start with a lower concurrency quota and scale up based on actual usage patterns.

Generative AI 131

Generative AI Artificial Inteligence AWS Technical Review 131

CIO

APRIL 12, 2024

With information about products and availability constantly changing, Tractor Supply sees Hey GURA as a “knowledge base and a training platform,” says Rob Mills, chief technology, digital commerce, and strategy officer at Tractor Supply. It makes the team member much more efficient.”

Artificial Inteligence 174

Artificial Inteligence Retail Artificial Intelligence Knowledge Base 174

AWS Machine Learning - AI

JANUARY 29, 2025

Large language models Large language models (LLMs) are large-scale ML models that contain billions of parameters and are pre-trained on vast amounts of data. Furthermore, the data that the model was trained on might be out of date, which leads to providing inaccurate responses. There are two types of inference profiles.

Generative AI 94

Generative AI Organization Enterprise Artificial Inteligence 94

TechCrunch

APRIL 4, 2023

” That new ventures are jumping on the ChatGPT hype train isn’t surprising, considering ChatGPT’s virality. By one metric , ChatGPT is the fastest-growing app in the world, having reached 100 million users within the first two months of launch. BerriAI charges a steep price for the privilege — $999 per month.

ChatGPT 257

ChatGPT Generative AI Tools Analytics 257

Perficient

NOVEMBER 10, 2024

Knowledge Base Integration : Agents have quick access to articles, FAQs, and troubleshooting guides to answer customer questions accurately. Real-Time Analytics : Managers can monitor performance metrics like response time, case resolution, and customer satisfaction, helping identify areas for improvement.

Knowledge Base 52

Knowledge Base Tools Insurance Training 52

AWS Machine Learning - AI

MAY 13, 2024

When summarizing healthcare texts, pre-trained LLMs do not always achieve optimal performance. We benchmark the results with a metric used for evaluating summarization tasks in the field of natural language processing (NLP) called Recall-Oriented Understudy for Gisting Evaluation (ROUGE).

Generative AI 135

Generative AI Artificial Inteligence Report Healthcare 135

Samanage

MAY 9, 2019

Your service desk solution may come with a baked-in set of reports, but these aren’t necessarily the most critical ITSM ITIL metrics for your service team to track. This metrics list compiles some of the top metrics for service desk teams. Cost per Ticket. Number of Active Tickets. Reopen Rate. Incidents by Type.

Metrics 75

Metrics Artificial Intelligence Artificial Inteligence Hardware 75

Perficient

MARCH 17, 2025

Einstein provides predictive suggestions, knowledge base articles, and even automatically suggests responses, helping agents address customer concerns with minimal effort. Knowledge Base and Self-Service Options Salesforce AgentForce comes with an extensive knowledge base that is easily accessible to both agents and customers.

Games 52

Games Knowledge Base Retail Media 52

AWS Machine Learning - AI

APRIL 29, 2025

The inherent vulnerabilities of these models include their potential of producing hallucinated responses (generating plausible but false information), their risk of generating inappropriate or harmful content, and their potential for unintended disclosure of sensitive training data. Security at Amazon is job zero for all employees.

Generative AI 73

Generative AI Weak Development Team AWS Artificial Inteligence 73

TechCrunch

DECEMBER 13, 2022

But alongside that, the data is used as the basis of e-learning modules for onboarding, training or professional development — modules created/conceived of either by people in the organization, or by Sana itself. “Sana is used continuously, which is very different from a typical e-learning platform,” he said.

Artificial Inteligence 245

Artificial Inteligence Education Enterprise Artificial Intelligence 245

AWS Machine Learning - AI

SEPTEMBER 6, 2024

From internal knowledge bases for customer support to external conversational AI assistants, these applications use LLMs to provide human-like responses to natural language queries. This post focuses on evaluating and interpreting metrics using FMEval for question answering in a generative AI application.

Generative AI 92

Generative AI Metrics Artificial Inteligence Systems Review 92

AWS Machine Learning - AI

AUGUST 15, 2024

QnABot on AWS (an AWS Solution) now provides access to Amazon Bedrock foundational models (FMs) and Knowledge Bases for Amazon Bedrock , a fully managed end-to-end Retrieval Augmented Generation (RAG) workflow. If a knowledge base ID is configured , the Bot Fulfillment Lambda function forwards the request to the knowledge base.

Artificial Inteligence 126

Artificial Inteligence Generative AI Knowledge Base Lambda 126

TechCrunch

APRIL 19, 2022

Algorithms, including a classifier trained on a database of over 100,000 companies, determine which data flows come from which SaaS apps and detect SaaS apps that aren’t in the knowledge base Beamy maintains. Beamy stands to benefit from the SaaS management platform boom.

Enterprise 201

Enterprise Software Review Technical Review Compliance 201

CIO

AUGUST 30, 2024

Progressive employers may sponsor participation in workshops, training seminars, and programs offered through local professional organizations, but these options don’t offer all the benefits that certification does. Again, no HR experience is required for this knowledge-based credential.

Knowledge Base 178

Knowledge Base Policies Resources Education 178

Kaseya

JULY 7, 2022

What are help desk metrics? IT technicians use several metrics to track help desk performance and ensure that it remains productive, efficient and operates at its best capacity. IT technicians use several metrics to track help desk performance and ensure that it remains productive, efficient and operates at its best capacity.

Metrics 59

Metrics KPI Knowledge Base Software Review 59

AWS Machine Learning - AI

MARCH 18, 2025

Today, generative AI can help bridge this knowledge gap for nontechnical users to generate SQL queries by using a text-to-SQL application. Large language models (LLMs) are trained to generate accurate SQL queries for natural language instructions. I am creating a new metric and need the sales data. Business Analyst at Amazon.

Artificial Inteligence 107

Artificial Inteligence Applications Generative AI Off-The-Shelf 107

AWS Machine Learning - AI

SEPTEMBER 20, 2024

There are many challenges that can impact employee productivity, such as cumbersome search experiences or finding specific information across an organization’s vast knowledge bases. Knowledge management: Amazon Q Business helps organizations use their institutional knowledge more effectively.

Generative AI 104

Generative AI Artificial Inteligence Knowledge Base AWS 104

Altexsoft

NOVEMBER 22, 2021

The importance of self-service is steadily increasing, with knowledge bases being the bright representative of the concept. Research shows that customers prefer knowledge bases over other self-service channels, so consider creating one — and we’ll help you figure out what it is and how you can make it best-of-class.

Knowledge Base 52

Knowledge Base How To Technical Review eCommerce 52

AWS Machine Learning - AI

NOVEMBER 7, 2024

Depending on the use case and data isolation requirements, tenants can have a pooled knowledge base or a siloed one and implement item-level isolation or resource level isolation for the data respectively. Model monitoring – The model monitoring service allows tenants to evaluate model performance against predefined metrics.

Generative AI 113

Generative AI AWS Enterprise Artificial Inteligence 113

Perficient

NOVEMBER 20, 2024

Traditional approaches rely on training machine learning models, requiring labeled data and iterative fine-tuning. This enables the calculation of critical overall metrics such as accuracy , macro-precision , macro-recall , and micro-precision.

Artificial Inteligence 52

Artificial Inteligence Metrics Airlines Travel 52

TechCrunch

MAY 18, 2022

The veracity of metrics like these has been challenged over the years. But it’s reasonable to say that knowledge workers in particular devote a sizeable chunk of their workdays to sifting through data, whether to find basic contact info or domain-specific files. .” According to McKinsey, employees spend 1.8

Enterprise 204

Enterprise System Weak Development Team Handbook 204

AWS Machine Learning - AI

OCTOBER 2, 2024

Provide control through transparency of models, guardrails, and costs using metrics, logs, and traces The control pillar of the generative AI framework focuses on observability, cost management, and governance, making sure enterprises can deploy and operate their generative AI solutions securely and efficiently.

Generative AI 127

Generative AI Artificial Inteligence AWS Government 127

AWS Machine Learning - AI

AUGUST 2, 2024

An approach to product stewardship with generative AI Large language models (LLMs) are trained with vast amounts of information crawled from the internet, capturing considerable knowledge from multiple domains. However, their knowledge is static and tied to the data used during the pre-training phase.

Artificial Inteligence 124

Artificial Inteligence Generative AI Energy Knowledge Base 124

AWS Machine Learning - AI

MARCH 7, 2025

During the solution design process, Verisk also considered using Amazon Bedrock Knowledge Bases because its purpose built for creating and storing embeddings within Amazon OpenSearch Serverless. This process has been implemented as a periodic job to keep the vector database updated with new documents.

Generative AI 97

Generative AI Technical Review Insurance Policies 97

AWS Machine Learning - AI

DECEMBER 22, 2023

A comprehensive suite of evaluation metrics, including both LLM-based and traditional metrics available in TruLens, allows you to measure your app against criteria required for moving your application to production. In production, these logs and evaluation metrics can be processed at scale with TruEra production monitoring.

Artificial Inteligence 119

Artificial Inteligence Training Off-The-Shelf Metrics 119

AWS Machine Learning - AI

MAY 30, 2024

Retrieval Augmented Generation vs. fine tuning Traditional LLMs don’t have an understanding of Vitech’s processes and flow, making it imperative to augment the power of LLMs with Vitech’s knowledge base. Additionally, Vitech uses Amazon Bedrock runtime metrics to measure latency, performance, and number of tokens. “We

Artificial Inteligence 130

Artificial Inteligence Technical Review Development Team Review Software Review 130

Altexsoft

NOVEMBER 10, 2020

Performing training. End users should be trained to understand data basics and use a visualization platform. Before that, non-BI proficient members of the governance team should be trained to understand data transformation phases. Basically, recognize where there’s a knowledge gap and make sure to fill it as soon as possible.

Business Intelligence 107

Business Intelligence Strategy How To Development 107

AWS Machine Learning - AI

MAY 9, 2024

Verisk FAST’s AI companion aims to alleviate this burden by not only providing 24/7 support for business processing and configuration questions related to FAST, but also tapping into the immense knowledge base to provide an in-depth, tailored response. However, they understood that this was not a one-and-done effort.

Generative AI 129

Generative AI Artificial Inteligence Technical Review Development Team Review 129

AWS Machine Learning - AI

DECEMBER 6, 2023

Conversational AI has come a long way in recent years thanks to the rapid developments in generative AI, especially the performance improvements of large language models (LLMs) introduced by training techniques such as instruction fine-tuning and reinforcement learning from human feedback.

Artificial Inteligence 126

Artificial Inteligence Analytics Knowledge Base AWS 126

Evolution4all

APRIL 5, 2019

CoP was first mentioned in business literature during the mid-1990s to describe a learning process through apprentice training, informal learning groups, virtual communities and multidisciplinary teams. Do take note that knowledge transfer can’t determine if learning does occur among the members. It won’t take you five minutes.

SCRUM 100

SCRUM Groups Metrics Study 100

Ivanti

JULY 15, 2024

Moreover, first-line service desk personnel are often equipped with more comprehensive training and resources than help desk teams. Knowledge management Limited knowledge base. Robust knowledge base and self-service options. Metrics and reporting Basic reporting on tickets resolved. password resets).

Knowledge Base 75

Knowledge Base Change Management Report Analytics 75