AWS Machine Learning - AI

SEPTEMBER 25, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing FMs from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Knowledge Base 119

Knowledge Base Artificial Inteligence Analysis AWS 119

AWS Machine Learning - AI

APRIL 23, 2024

This post explores the new enterprise-grade features for Knowledge Bases on Amazon Bedrock and how they align with the AWS Well-Architected Framework. AWS Well-Architected design principles RAG-based applications built using Knowledge Bases for Amazon Bedrock can greatly benefit from following the AWS Well-Architected Framework.

Knowledge Base 126

Knowledge Base Scalability Applications Generative AI 126

AWS Machine Learning - AI

NOVEMBER 15, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Applications 111

Applications Generative AI AWS Artificial Inteligence 111

AWS Machine Learning - AI

MARCH 11, 2025

A recent evaluation conducted by FloTorch compared the performance of Amazon Nova models with OpenAIs GPT-4o. Amazon Nova is a new generation of state-of-the-art foundation models (FMs) that deliver frontier intelligence and industry-leading price-performance. Hemant Joshi, CTO, FloTorch.ai

Artificial Inteligence 111

Artificial Inteligence Knowledge Base Comparison Generative AI 111

AWS Machine Learning - AI

APRIL 9, 2025

By monitoring utilization metrics, organizations can quantify the actual productivity gains achieved with Amazon Q Business. Tracking metrics such as time saved and number of queries resolved can provide tangible evidence of the services impact on overall workplace productivity.

Weak Development Team 90

Weak Development Team Metrics AWS Systems Review 90

AWS Machine Learning - AI

MARCH 20, 2025

Asure anticipated that generative AI could aid contact center leaders to understand their teams support performance, identify gaps and pain points in their products, and recognize the most effective strategies for training customer support representatives using call transcripts. and Anthropics Claude Haiku 3.

Generative AI 93

Generative AI Artificial Inteligence Metrics AWS 93

AWS Machine Learning - AI

NOVEMBER 1, 2024

This process involves updating the model’s weights to improve its performance on targeted applications. By fine-tuning, the LLM can adapt its knowledge base to specific data and tasks, resulting in enhanced task-specific capabilities. To achieve optimal results, having a clean, high-quality dataset is of paramount importance.

Artificial Inteligence 97

Artificial Inteligence Generative AI Training Metrics 97

CIO

NOVEMBER 13, 2024

Managers tend to incentivize activity metrics and measure inputs versus outputs,” she adds. Or instead of writing one article for the company knowledge base on a topic that matters most to them, they might submit a dozen articles, on less worthwhile topics. The solution is to rethink how companies give employees incentives.

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Weak Development Team Artificial Inteligence Technical Review Generative AI 212

AWS Machine Learning - AI

NOVEMBER 1, 2024

Although tagging is supported on a variety of Amazon Bedrock resources —including provisioned models, custom models, agents and agent aliases, model evaluations, prompts, prompt flows, knowledge bases, batch inference jobs, custom model jobs, and model duplication jobs—there was previously no capability for tagging on-demand foundation models.

Generative AI 142

Generative AI AWS Artificial Inteligence Budget 142

TechEmpower CTO

OCTOBER 9, 2023

One of the most compelling features of LLM-driven search is its ability to perform "fuzzy" searches as opposed to the rigid keyword match approach of traditional systems. Moreover, LLMs come equipped with an extensive knowledge base derived from the vast amounts of data they've been trained on. Strive for a balanced outcome.

Generative AI 346

Generative AI Artificial Inteligence How To Systems Review 346

AWS Machine Learning - AI

NOVEMBER 15, 2024

As Principal grew, its internal support knowledge base considerably expanded. With QnABot, companies have the flexibility to tier questions and answers based on need, from static FAQs to generating answers on the fly based on documents, webpages, indexed data, operational manuals, and more.

Generative AI 113

Generative AI AWS Groups Artificial Inteligence 113

AWS Machine Learning - AI

JANUARY 29, 2025

Their DeepSeek-R1 models represent a family of large language models (LLMs) designed to handle a wide range of tasks, from code generation to general reasoning, while maintaining competitive performance and efficiency. The resulting distilled models, such as DeepSeek-R1-Distill-Llama-8B (from base model Llama-3.1-8B

Generative AI 132

Generative AI Artificial Inteligence AWS Technical Review 132

AWS Machine Learning - AI

MARCH 20, 2025

With visual grounding, confidence scores, and seamless integration into knowledge bases, it powers Retrieval Augmented Generation (RAG)-driven document retrieval and completes the deployment of production-ready AI workflows in days, not months.

Data 117

Data Generative AI Artificial Inteligence Compliance 117

AWS Machine Learning - AI

JANUARY 29, 2025

With Amazon Bedrock Knowledge Bases , you securely connect FMs in Amazon Bedrock to your company data for RAG. Amazon Bedrock Knowledge Bases facilitates data ingestion from various supported data sources; manages data chunking, parsing, and embeddings; and populates the vector store with the embeddings.

Generative AI 99

Generative AI Organization Enterprise Artificial Inteligence 99

AWS Machine Learning - AI

NOVEMBER 7, 2024

Depending on the use case and data isolation requirements, tenants can have a pooled knowledge base or a siloed one and implement item-level isolation or resource level isolation for the data respectively. If it leads to better performance, your existing default prompt in the application is overridden with the new one.

Generative AI 113

Generative AI AWS Enterprise Artificial Inteligence 113

AWS Machine Learning - AI

MAY 13, 2024

This is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading artificial intelligence (AI) companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon through a single API. When summarizing healthcare texts, pre-trained LLMs do not always achieve optimal performance.

Generative AI 136

Generative AI Artificial Inteligence Report Healthcare 136

AWS Machine Learning - AI

APRIL 24, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon using a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

Artificial Inteligence 137

Artificial Inteligence Lambda Knowledge Base IoT 137

AWS Machine Learning - AI

MARCH 7, 2025

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Generative AI 102

Generative AI Technical Review Insurance Policies 102

AWS Machine Learning - AI

SEPTEMBER 6, 2024

From internal knowledge bases for customer support to external conversational AI assistants, these applications use LLMs to provide human-like responses to natural language queries. This post focuses on evaluating and interpreting metrics using FMEval for question answering in a generative AI application.

Generative AI 92

Generative AI Metrics Artificial Inteligence Systems Review 92

Perficient

MARCH 17, 2025

Einstein provides predictive suggestions, knowledge base articles, and even automatically suggests responses, helping agents address customer concerns with minimal effort. Knowledge Base and Self-Service Options Salesforce AgentForce comes with an extensive knowledge base that is easily accessible to both agents and customers.

Games 52

Games Knowledge Base Retail Media 52

Samanage

MAY 9, 2019

Your service desk solution may come with a baked-in set of reports, but these aren’t necessarily the most critical ITSM ITIL metrics for your service team to track. This metrics list compiles some of the top metrics for service desk teams. Cost per Ticket. Number of Active Tickets. Reopen Rate. Incidents by Type.

Metrics 75

Metrics Artificial Intelligence Artificial Inteligence Hardware 75

AWS Machine Learning - AI

MARCH 5, 2025

These benchmarks are essential for tracking performance drift over time and for statistically comparing multiple assistants in accomplishing the same task. Additionally, they enable quantifying performance changes as a function of enhancements to the underlying assistant, all within a controlled setting.

Generative AI 76

Generative AI Systems Review Software Review Artificial Inteligence 76

Perficient

NOVEMBER 10, 2024

Knowledge Base Integration : Agents have quick access to articles, FAQs, and troubleshooting guides to answer customer questions accurately. Real-Time Analytics : Managers can monitor performance metrics like response time, case resolution, and customer satisfaction, helping identify areas for improvement.

Knowledge Base 52

Knowledge Base Tools Insurance Training 52

Perficient

NOVEMBER 20, 2024

These high-level intents include: General Queries This intent captures broad, information-seeking emails unrelated to specific complaints or actions. These emails are generally routed to informational workflows or knowledge bases, allowing for automated responses with the required details.

Artificial Inteligence 52

Artificial Inteligence Metrics Airlines Travel 52

AWS Machine Learning - AI

MARCH 18, 2025

Additionally, the complexity increases due to the presence of synonyms for columns and internal metrics available. Embedding is usually performed by a machine learning (ML) model. I am creating a new metric and need the sales data. To learn more, visit Amazon Bedrock Knowledge Bases now supports structured data retrieval.

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Artificial Inteligence Applications Generative AI Off-The-Shelf 109

CIO

AUGUST 30, 2024

To be eligible, you must have a high-school diploma or equivalent, but no HR experience is required since this is a knowledge-based credential. It proves a broad spectrum of knowledge of foundational HR and to be eligible, you must have a high-school diploma or equivalent.

Knowledge Base 178

Knowledge Base Policies Resources Education 178

Kaseya

JULY 7, 2022

What are help desk metrics? IT technicians use several metrics to track help desk performance and ensure that it remains productive, efficient and operates at its best capacity. IT technicians use several metrics to track help desk performance and ensure that it remains productive, efficient and operates at its best capacity.

Metrics 59

Metrics KPI Knowledge Base Software Review 59

OTS Solutions

JULY 18, 2019

For example, your software can perform time-consuming actions such as completing forms, distributing reports, sending legal notices, and scheduling follow-up calls. Many CRM software solutions provide customer portals that allow users to open service tickets, search knowledge bases, and download files. Automation. Self Service.

Software 73

Software Software Development Technical Support Knowledge Base 73

TechCrunch

APRIL 4, 2023

By one metric , ChatGPT is the fastest-growing app in the world, having reached 100 million users within the first two months of launch. Powered by GPT-3 fine-tuned on “contextual information,” including database schema, Baselit lets users perform database queries in plain English — without having to know any code.

ChatGPT 257

ChatGPT Generative AI Tools Analytics 257

OverOps

NOVEMBER 13, 2018

Sure, AI and ML give tools predictive capabilities, but if they rely on historical data for a knowledge-base then they can only predict events based on data that’s been routinely collected. For these kinds of performance metrics, AIOps tools can be instrumental in proactively identifying slowdowns and other performance concerns.

Artificial Inteligence 145

Artificial Inteligence Tools Machine Learning Artificial Intelligence 145

AWS Machine Learning - AI

AUGUST 15, 2024

QnABot on AWS (an AWS Solution) now provides access to Amazon Bedrock foundational models (FMs) and Knowledge Bases for Amazon Bedrock , a fully managed end-to-end Retrieval Augmented Generation (RAG) workflow. If a knowledge base ID is configured , the Bot Fulfillment Lambda function forwards the request to the knowledge base.

Artificial Inteligence 126

Artificial Inteligence Generative AI Knowledge Base Lambda 126

Altexsoft

NOVEMBER 22, 2021

The importance of self-service is steadily increasing, with knowledge bases being the bright representative of the concept. Research shows that customers prefer knowledge bases over other self-service channels, so consider creating one — and we’ll help you figure out what it is and how you can make it best-of-class.

Knowledge Base 52

Knowledge Base How To Technical Review eCommerce 52

Perficient

JANUARY 16, 2025

Home, Knowledge Base, FAQs). Knowledge Base: A page for FAQs or help articles. Add content blocks to each section, including text, images, videos, or knowledge articles. Go Live and Monitor Performance Once testing is complete, its time to officially launch your site.

Cloud 52

Cloud Knowledge Base Testing Video 52

AWS Machine Learning - AI

OCTOBER 2, 2024

It’s a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like Anthropic, Cohere, Meta, Mistral AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Generative AI 129

Generative AI Artificial Inteligence AWS Government 129

AWS Machine Learning - AI

SEPTEMBER 20, 2024

There are many challenges that can impact employee productivity, such as cumbersome search experiences or finding specific information across an organization’s vast knowledge bases. Knowledge management: Amazon Q Business helps organizations use their institutional knowledge more effectively.

Generative AI 104

Generative AI Artificial Inteligence Knowledge Base AWS 104

AWS Machine Learning - AI

MAY 30, 2024

Retrieval Augmented Generation vs. fine tuning Traditional LLMs don’t have an understanding of Vitech’s processes and flow, making it imperative to augment the power of LLMs with Vitech’s knowledge base. However, for this use case, the complexity associated with fine-tuning and the costs were not warranted. langsmith==0.0.43

Artificial Inteligence 131

Artificial Inteligence Technical Review Development Team Review Software Review 131

AWS Machine Learning - AI

AUGUST 2, 2024

An approach to product stewardship with generative AI Large language models (LLMs) are trained with vast amounts of information crawled from the internet, capturing considerable knowledge from multiple domains. However, their knowledge is static and tied to the data used during the pre-training phase.

Artificial Inteligence 127

Artificial Inteligence Generative AI Energy Knowledge Base 127