Remove Knowledge Base Remove Machine Learning Remove Training
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How AI can alleviate help desk workloads

CIO

Yet many still rely on phone calls, outdated knowledge bases, and manual processes. That means organizations are lacking a viable, accessible knowledge base that can be leveraged, says Alan Taylor, director of product management for Ivanti – and who managed enterprise help desks in the late 90s and early 2000s. “We

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Difference between Artificial Intelligence and Machine Learning

The Crazy Programmer

We are talking about machine learning and artificial intelligence. On the other hand Machine Learning is the ability of machines to learn on their own without being explicitly programmed. Machine learning algorithms generally uses previous data and try to generate knowledge based on that data.

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Have we reached the end of ‘too expensive’ for enterprise software?

CIO

These AI-based tools are particularly useful in two areas: making internal knowledge accessible and automating customer service. Chatbots are used to build response systems that give employees quick access to extensive internal knowledge bases, breaking down information silos.

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Automate emails for task management using Amazon Bedrock Agents, Amazon Bedrock Knowledge Bases, and Amazon Bedrock Guardrails

AWS Machine Learning - AI

In this post, we demonstrate how to create an automated email response solution using Amazon Bedrock and its features, including Amazon Bedrock Agents , Amazon Bedrock Knowledge Bases , and Amazon Bedrock Guardrails. These indexed documents provide a comprehensive knowledge base that the AI agents consult to inform their responses.

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Heyday lands $6M to build a knowledge base from the services you already use

TechCrunch

Launched in 2021, Heyday is designed to automatically save web pages and pull in content from cloud apps, resurfacing the content alongside search engine results and curating it into a knowledge base. Investors include Spark Capital, which led a $6.5 million seed round in the company that closed today. For every piece of content (e.g.,

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Marsh McLennan IT reorg lays foundation for gen AI

CIO

The team opted to build out its platform on Databricks for analytics, machine learning (ML), and AI, running it on both AWS and Azure. Gen AI agenda Beswick has an ambitious gen AI agenda but everything being developed and trained today is for internal use only to guard against hallucinations and data leakage.

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Model customization, RAG, or both: A case study with Amazon Nova

AWS Machine Learning - AI

Demystifying RAG and model customization RAG is a technique to enhance the capability of pre-trained models by allowing the model access to external domain-specific data sources. It combines two components: retrieval of external knowledge and generation of responses. To do so, we create a knowledge base.