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In this post, we demonstrate how to create an automated email response solution using Amazon Bedrock and its features, including Amazon Bedrock Agents , Amazon Bedrock KnowledgeBases , and Amazon Bedrock Guardrails. These indexed documents provide a comprehensive knowledgebase that the AI agents consult to inform their responses.
Based on the customer query and context, the system dynamically generates text-to-SQL queries, summarizes knowledgebase results using semantic search , and creates personalized vehicle brochures based on the customers preferences. The following figure depicts the technical flow of the solution.
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