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In this post, we demonstrate how to create an automated email response solution using Amazon Bedrock and its features, including Amazon Bedrock Agents , Amazon Bedrock KnowledgeBases , and Amazon Bedrock Guardrails. Solution overview This section outlines the architecture designed for an email support system using generative AI.
KnowledgeBases for Amazon Bedrock is a fully managed service that helps you implement the entire Retrieval Augmented Generation (RAG) workflow from ingestion to retrieval and prompt augmentation without having to build custom integrations to data sources and manage data flows, pushing the boundaries for what you can do in your RAG workflows.
They use the developer-provided instruction to create an orchestration plan and then carry out the plan by invoking company APIs and accessing knowledgebases using Retrieval Augmented Generation (RAG) to provide a final response to the end user. We use Amazon Bedrock Agents with two knowledgebases for this assistant.
To scale ground truth generation and curation, you can apply a risk-based approach in conjunction with a prompt-based strategy using LLMs. The serverless batch pipeline architecture we presented offers a scalable solution for automating this process across large enterprise knowledgebases.
During the solution design process, Verisk also considered using Amazon Bedrock KnowledgeBases because its purpose built for creating and storing embeddings within Amazon OpenSearch Serverless. In the future, Verisk intends to use the Amazon Titan Embeddings V2 model.
Our internal AI sales assistant, powered by Amazon Q Business , will be available across every modality and seamlessly integrate with systems such as internal knowledgebases, customer relationship management (CRM), and more. Clear restrictions – Specify important limitations upfront. Don’t make up any statistics.”
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