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Enhancing customer care through deep machine learning at Travelers

CIO

New York-based insurance provider Travelers, with 30,000 employees and 2021 revenues of about $35 billion, is in the business of risk. s unique about the [chief data officer] role is it sits at the cross-section of data, technology, and analytics,â?? s SVP and chief data & analytics officer, has a crowâ??s s a unique role and itâ??s

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Fintech Roundup: Due diligence makes a comeback and a former Better.com employee speaks out

TechCrunch

Investors appeared to be backing some startups in part due to FOMO, and that’s not necessarily a good thing. It’s an absolutely different environment from Q4 of last year,” he said, “not just in terms of the level of diligence but also, in the access to capital. And in his view, and mine quite frankly, that’s not a bad thing.

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EvolutionIQ secures $21M to streamline insurance claims processing with AI

TechCrunch

Processing claims at scale presents a challenge for insurers, particularly where the claims entail factors like complex underlying health conditions. A growing cohort of startups including Alan, Tractable and Snapsheet offer tools to help customers navigate through the insurance claims process. ” Accelerating insurance claims.

Insurance 233
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Deepfakes are a real threat to India’s FSI sector, say tech leaders

CIO

Consequences snowballed, and quickly – In 2022, a viral deepfake audio of the CEO of Mumbai energy company declaring a massive price hike temporarily tanked the company’s stock due to shareholders’ panic. Playing by the rules Public faith in technologies cannot be established without valid foundation.

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Trend Health Partners’ HITRUST certification strengthens security, builds customer trust

CIO

Healthcare providers want to work with companies that provide cutting-edge software and helpful customer service, but just as important, they need to trust that tech vendors will protect sensitive patient data. The review helped to improve encryption protocols to ensure sensitive patient data is protected.

Trends 232
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Principal Financial unifies IT to lay foundation for growth

CIO

For companies whose business units have traditionally operated independently, centralizing IT operations under one strategy can reap significant benefits — especially when it comes to offering a holistic customer experience and establishing a unified data foundation for leveraging the latest emerging technologies.

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Making AI real: It takes a CAIO

CIO

Because of its pervasiveness and depth, AI has a very large potential for disruption that’s different from previous technologies. This is a significant change moment,” says Rich Wiedenbeck, CAIO of Ameritas, an insurance and financial services company headquartered in Lincoln, Nebraska. And Wiedenbeck is no stranger to AI.