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Optimizing VoIP: Good Use Case for Enterprise Metrics And Monitoring

CTOvision

Voice over IP (VoIP) is one of the most widely deployed enterprise IT capabilities, and it is also one of the greatest contributions to business success IT provides. VoIP also comes with its own unique issues. VoIP uses IP so there are many avenues that must be continually considered when it comes to mitigating these attacks.

VOIP 102
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Time to digitize all landlines, once and for all (of us)

CIO

Digital transformation of copper lines – like most IT infrastructure – is better for telecommunications carriers/network providers and businesses alike, as copper networks are expensive to maintain and unreliable with gradual deterioration accelerating over the past decade. Neglecting it by not moving forward imperials us all.

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Colombian loan firm leaks thousands of customer service calls

The Parallax

GroupSense reported the breach in late February to Bogota-based Filialcoop and its third-party VoIP call center manager, GM Soluciones —neither of which have taken the basic security step of using HTTPS for their public-facing sites. (GM it’s still the Wild West, and there’s no infrastructure to protect individuals.”—Kurtis

VOIP 34
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Busting 4 common SD-WAN misconceptions

CIO

The benefits are many and include: Better application performance : SD-WAN can prioritize business-critical traffic and real-time services like Voice over Internet Protocol (VoIP), steering it over the most efficient route and incorporating advanced WAN remediation. It’s past time for IT leadership to bust the myths and move forward.

WAN 148
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Data center automation/performance management and optimization

CTOvision

Datacenters are complex operations with many intricate dependencies on both network and application infrastructures and with migration to virtualization of operating systems, applications, data and networks these complexities are growing. They hold data, host applications and are key hubs in corporate communications.

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How One MSP Improved Customer Satisfaction and Reduced Support Tickets

Kaseya

Unfortunately, many small and mid-size businesses still experience daily frustrations — from dropped VoIP calls to choppy video conferences and unresponsive applications — that are caused by poor internet connectivity. Managed service providers who manage IT for these businesses need a better answer than “we’ll ask your ISP.”

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Cloud PC preps Grant Thornton for hybrid future

CIO

Grant Thornton’s partnership with Microsoft began when the firm scuttled its Mitel VoIP phone systems in favor of Skype for Business in 2016, just as Swift took over as CIO. And with 51% of CIOs surveyed by Gartner last spring prioritizing hybrid/flexible work infrastructure this year, Grant Thornton remains ahead of the game.

Cloud 137