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Competition is stiff, but retailers know what it takes to compete

CIO

Learn more about IDC’s research for technology leaders OR subscribe today to receive industry-leading research directly to your inbox. She often writes about cybersecurity, disaster recovery, storage, unified communications, and wireless technology. IDC is a wholly owned subsidiary of International Data Group (IDG Inc.),

Retail 97
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Unified Collaboration: How Social Business and Other Forms of Digital Engagement are Intertwining

Dion Hinchcliffe's Web 2.0 Blog

It consists of a varied set of practices — depending on whose model you are following — that typically consists of business processes redesigned around new social tools such as enterprise social networks , content/document management platforms, online communities , or even enterprise microblogging services. Unified Communications.

Social 110
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Leveraging Avaya Experience Platform to accelerate your digital banking transformation

CIO

Connected employee: Banking agents have more on their plate than ever and often lack the right tools for handling them, driving one of the highest turnover rates in the customer service industry. Advanced fraud detection: Its no secret that fraud banking incidents are rapidly increasing.

Banking 78
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Cleaning Up Costs: Avaya and Stemmer Distribution

CIO

The goal of Avaya Cloud Office, in addition to effective customer communications, is to provide a unified communications platform for employees that can call, meet, and message wherever they are. Avaya Cloud Office allows for a great experience for all employees, whether they’re remote, hybrid, or on-site.

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Making your enterprise architecture framework work for you

CIO

She often writes about cybersecurity, disaster recovery, storage, unified communications, and wireless technology. Typically, an enterprise architecture framework includes a set of architectural patterns that guide the design and implementation of solutions, along with tools and techniques for managing the enterprise architecture.

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RapidDeploy raises $29M for a cloud-based dispatch platform aimed at 911 centers

TechCrunch

Ericsson and Samsung, as major players in the communication industry, have a big stake in seeing through what will be the next generation of communications technology and how it is used for critical services. We’re thinking about unified communications.” Valuation is not being disclosed.

Cloud 232
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5 hot IT budget investments — and 2 going cold

CIO

And there’s a labor shortage in those industries so [the focus is on] more automation and more AI.” Madhumita Mazumdar, GM of information and communications technology, replaced six different telecom systems, along with its contact center, in favor of cloud-based unified communications platform RingCentral.

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