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Mavenoid, which automates technical support and onboarding for hardware companies, raises $30M

TechCrunch

Founded out of Stockholm in 2017, Mavenoid works with hardware and consumer electronics companies including HP, Husqvarna, and Jabra, serving to automate technical support and onboarding for customers spanning everything from printers and ovens, to electric scooters and industrial equipment. ” Technical support.

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How to Conduct Effective Virtual Recruitment Events for Global Teams

Hacker Earth Developers Blog

Read the article How to Build a Recruitment Funnel That Works for further information about optimizing the hiring process. Case Studies: Virtual Recruitment Events Case Study 1: The Scaling Operations at GlobalLogic Challenge: The changes that were needed at FinTechWorks were changes in the diversity of the members of their technical teams.

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Flipping the sales script: How to break biases and diversify sales teams

TechCrunch

As CRO of InfluxData, she oversees global sales activities, including sales enablement, customer success, and technical support and services. Arwa Kaddoura has worked for nearly 20 years in cloud GTM strategies and scaling startups and large enterprises.

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When digital literacy fails, IT gets the blame

CIO

For this same reason, the ultimate blame for a digital failure can come back to haunt IT and the CIO, because its the system and not learning how to use it that is at fault, and the system is ITs responsibility. What then should be the path for CIOs to help ensure digital and data literacy? Here are three pieces of advice.

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Virtual Recruitment Events: A Complete Guide

Hacker Earth Developers Blog

In this guide, we’ll examine virtual recruitment events, why they are so important to today’s talent acquisition strategies, and how to plan and execute them. Train Your Recruitment Team Guarantee recruiters are comfortable with the stage and know how to consort successfully in a remote setting. Here’s how to maximize its potential: 1.

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5 Benefits of Technical Support Outsourcing

Mobilunity

When businesses have limited resources, are growing too swiftly, or don’t have access to the right skills and experience, technical support can quickly become a major issue. This is why businesses that struggle with offering good technical support should look into outsourcing.

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Four Practical Tips on how to Categorize Contact Reasons

Xebia

In this blogpost, we have gathered four practical tips on how to best record the contact reasons of your customers. This could be because they want to order a product, ask a question, file a complaint, get technical support, or receive information. What are contact reasons?