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From Alexander Graham Bell to an AI assistant guiding your customer journey, CX has come a long way (baby)!

CIO

Fast forward to 2024 and the most advanced contact centers are being launched by some of the largest organizations in the world such as Maximus, IHG Hotels & Resorts, and Gannett. Continuous program improvement is a hallmark of the technologies driving next-generation contact centers that deliver the customer experience of the future.

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Hotel Data Management: Solutions and Practices to Turn Information into a Valuable Asset

Altexsoft

Hotel business produces a plethora of data literally every moment. Let’s take a closer look at major data management processes — data collecting, storing, and analyzing — as applied to the hotel domain. Hotel data collection: what and where to look for. Important hotel data sets and overlaps between them.

Hotels 18
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How AI continues to reshape the cybersecurity arsenal

CIO

Limited support of languages While programming languages keep evolving with new versions, upgrades and extensions, it is difficult for the OEMs of SAST to keep up with such progress. Inclusion of further programming languages, with the ability to be trained by developers of each organization with minimal effort.

Security 194
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Hotel Concierge Software: Modules and Integrations

Altexsoft

Today, a hotel concierge is the person whose job is to assist the guest with any request or problem — be it arranging a manicure, an urgent dry cleaning, or a pet walk. So, let’s explore the opportunities to improve customer satisfaction and other benefits concierge software can bring to your hotel. What is a virtual concierge?

Hotels 64
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Daily Crunch: Amazon’s new Bedrock cloud service lets developers incorporate generative AI

TechCrunch

Kyle reports on a startup that wants to train art-generating AI strictly on licensed images. Hotel, but fancier : Romain reports that Thynk wants to upgrade hotel stays with a vertical software platform aimed at hospitality. TechCrunch+ is our membership program that helps founders and startup teams get ahead of the pack.

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How to Choose a GDS: Amadeus vs Sabre vs Travelport

Altexsoft

Global Distribution Systems are responsible for providing booking websites with unified access to a massive inventory of flights, hotel rooms, car rental companies, cruises, and much more. Pass the GDS terminal training. Both GDS providers and third-party training platforms offer courses and certificates. Sign an agreement.

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Corporate travel management companies: how to choose the best provider for business trips

Altexsoft

Why don’t employees look for the best prices, book their flights and hotels, and then submit reimbursement requests all by themselves? The key advantage of partnering with global TMCs is their ability to negotiate special rates with major airlines and hotel chains on behalf of their client and deliver services multi-nationally.

Travel 116