Handbook, Metrics and System Design

Grown-Up Lean

LeanEssays

JULY 14, 2019

This working paper was submitted as a chapter in The International Handbook of Lean Organization , Cambridge University Press, Forthcoming. Customer-focused metrics were used to guide a team’s performance, and teams were expected to work both autonomously and asynchronously to improve customer outcomes. How are they getting along?

Software Review

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What We Learned Auditing Sophisticated AI for Bias

O'Reilly Media - Ideas

OCTOBER 18, 2022

The government of the Netherlands resigned in 2021 after an algorithmic system wrongly accused 20,000 families–disproportionately minorities–of tax fraud. System designs can be wrong. The internal control questionnaire in the Office of the Comptroller of the Currency’s MRM Handbook (starting pg. Data can be wrong.

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Grown-Up Lean

What We Learned Auditing Sophisticated AI for Bias

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