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How IT leaders use agentic AI for business workflows

CIO

AI agents are valuable across sales, service, marketing, IT, HR, and really all business teams, says Andy White, SVP of business technology at Salesforce. An AI briefer could inform a sales pipeline review process, for instance, or an AI trainer could simulate customer interactions as part of an onboarding program, he adds.

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What is technical debt? A business risk IT must manage

CIO

What is technical debt? Technical debt is the cost accrued over time from technology implementation decisions that emphasize expediency over long-term quality and maintenance. Why is technical debt important? So, is technical debt bad? The question misses the point of its importance.

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Accelerate AWS Well-Architected reviews with Generative AI

AWS Machine Learning - AI

As systems scale, conducting thorough AWS Well-Architected Framework Reviews (WAFRs) becomes even more crucial, offering deeper insights and strategic value to help organizations optimize their growing cloud environments. In this post, we explore a generative AI solution leveraging Amazon Bedrock to streamline the WAFR process.

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Chinese cyber espionage growing across all industry sectors

CIO

Researchers at the firm also identified seven new Chinese-origin cyber espionage groups in 2024, many of which exhibited specialized targeting and toolsets. The report also highlighted that Chinese groups continue to share malware tools a long-standing hallmark of Chinese cyber espionage with the KEYPLUG backdoor serving as a prime example.

Industry 198
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Your IT infrastructure may be more outdated than you think

CIO

CEOs and CIOs appear to have conflicting views of the readiness of their organizations’ IT systems, with a large majority of chief executives worried about them being outdated, according to a report from IT services provider Kyndryl. But in conflict with CEO fears, 90% of IT leaders are confident their IT infrastructure is best in class.

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UK launches platform to help businesses manage AI risks, build trust

CIO

The UK government has introduced an AI assurance platform, offering British businesses a centralized resource for guidance on identifying and managing potential risks associated with AI, as part of efforts to build trust in AI systems. This tool aims to help companies make informed decisions as they develop and implement AI technologies.

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How Norma Group standardizes its global IT

CIO

You may be unfamiliar with the name, but Norma Group products are used wherever pipes are connected and liquids are conveyed, from water supply and irrigation systems in vehicles, trains and aircraft, to agricultural machinery and buildings. According to Reitz, the effects of technology on people must also always be top of mind.

Groups 133