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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. Customer service is emerging as one of the top use cases for generative AI in today’s enterprise, says Daniel Saroff, group vice president of consulting and research at IDC.

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Generative AI and the Transformation of Everything

CIO

Generative AI is an innovation that is transforming everything. ChatGPT and the emergence of generative AI The unease is understandable. Indeed, ten years ago, some experts warned that artificial intelligence would lead to us losing nearly 50% of our present jobs by 2033. At least, not yet.

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Generative AI hallucinations: What can IT do?

CIO

Generative AI adoption is growing in the workplace—and for good reason. But the double-edged sword to these productivity gains is one of generative AI’s known Achilles heels: its ability to occasionally “ hallucinate ,” or present incorrect information as fact. Here are a range of options IT can use to get started.

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AI and generative AI are revolutionizing manufacturing…here’s how

CIO

Now, manufacturing is facing one of the most exciting, unmatched, and daunting transformations in its history due to artificial intelligence (AI) and generative AI (GenAI). Manufacturers are attaining significant advancements in productivity, quality, and effectiveness with early use cases of AI and GenAI. Here’s how.

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Implications of generative AI for enterprise security

CIO

Generative AI has quickly changed what the world thought was possible with artificial intelligence, and its mainstream adoption may seem shocking to many who don’t work in tech. A technology inflection point Generative AI operates on neural networks powered by deep learning systems, just like the brain works.

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With generative AI, IT must deliver knowledge…not just technology

CIO

You don’t have to look further than recent headlines to know generative AI has garnered outsized attention in 2023. The case for GenAI education as part of IT’s remit At first blush, training and educating users on how to use generative AI may seem outside the typical scope of IT, but GenAI is not a typical tech transformation.

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AI agents loom large as organizations pursue generative AI value

CIO

Yet as organizations figure out how generative AI fits into their plans, IT leaders would do well to pay close attention to one emerging category: multiagent systems. All aboard the multiagent train It might help to think of multiagent systems as conductors operating a train.