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CIOs must beware committing ‘AI washing’ themselves

CIO

With the current AI gold rush, companies may be tempted to exaggerate their AI implementations to lure investors and customers, a practice called “AI washing,” but they should think twice before doing so, says David Shargel, a regulatory compliance lawyer with law firm Bracewell.

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10 top priorities for CIOs in 2025

CIO

Shift AI experimentation to real-world value Generative AI dominated the headlines in 2024, as organizations launched widespread experiments with the technology to assess its ability to enhance efficiency and deliver new services. Most of all, the following 10 priorities should be at the top of your 2025 to-do list.

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Marsh McLennan IT reorg lays foundation for gen AI

CIO

One of the world’s largest risk advisors and insurance brokers launched a digital transformation five years ago to better enable its clients to navigate the political, social, and economic waves rising in the digital information age. With Databricks, the firm has also begun its journey into generative AI.

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Bridging the IT skills gap, Part 1: Assessing current strategies and introducing GenAI as a unified solution

CIO

Spoiler alert: The solution we will explore in this two-part series is generative AI (GenAI). Current strategies to address the IT skills gap Rather than relying solely on hiring external experts, many IT organizations are investing in their existing workforce and exploring innovative tools to empower their non-technical staff.

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Generative AI won’t automate your way to business model innovation

CIO

Generative AI is changing the world of work, with AI-powered workflows now slated to streamline customer service, employee experience, IT, and other fields. One report estimates that 4,000 positions were eliminated by AI in May alone. Her point is that AI or generative AI isn’t a silver bullet.

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Marsh McLellan IT reorg lays foundation for gen AI

CIO

One of the world’s largest risk advisors and insurance brokers launched a digital transformation five years ago to better enable its clients to navigate the political, social, and economic waves rising in the digital information age. With Databricks, the firm has also begun its journey into generative AI.

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10 ways AI can make IT more productive

CIO

Software incorporating observability technology, enabled by generative AI, allows an error message to be visually traced back to its source along with recommended steps to address the cause. Easy access to constant improvement is another AI growth benefit. This is highly unproductive, Orr says.