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2023 has been a break-out year for generativeAI technology, as tools such as ChatGPT graduated from lab curiosity to household name. But CIOs are cautiously evaluating how to safely deploy generativeAI in the enterprise, and what guard-rails to put around it.
GenerativeAI has seen faster and more widespread adoption than any other technology today, with many companies already seeing ROI and scaling up use cases into wide adoption. Vendors are adding gen AI across the board to enterprise software products, and AI developers havent been idle this year either.
Seize the chance to step up Since CIOs have to keep the lights on as well as innovate as part of their day job, theyre in a strong position to lead the charge around AI and agentic AI, and take a well-measured approach regardless of its stage in the hype cycle.
Most CIOs have begun exploring generativeAI to make sure they stay relevant. After experimenting with both GitHub copilot and ChatGPT for over six months, I’m amazed by the pace at which generativeAI is evolving,” says Yves Caseau, global CIO of Michelin. A boost to traditional AI While generativeAI is new, AI is not.
“We’re not short of generous opportunities afforded by our strategic suppliers and vendors,” says Battle, wryly. When it comes to anything generativeAI or automation orientated, “Everybody wants to help us on that journey.” There’s demand for it, too. Our business is absolutely craving it,” he adds.
The overhype of generativeAI was unavoidable last year, yet despite all the distraction, unproven benefits, and potential pitfalls, Dana-Farber Cancer Institute CIO Naomi Lenane didn’t want to ban the technology outright. But allowing free, unfettered use of the public gen AI platforms was not an option.
Other respondents said they aren’t using any generativeAI models, are building their own, or are using an open-source alternative. Synthetic media, which includes AI-generated text, images, audio, and video, grew by 222% compared to the previous year. And the AI writing assistant category grew by 177%.
Travel and expense management company Emburse saw multiple opportunities where it could benefit from gen AI. It could be used to improve the experience for individual users, for example, with smarter analysis of receipts, or help corporate clients by spotting instances of fraud.
“Even if it were to be called AI, even though it’s rather a robotization application, it doesn’t matter if it seems interesting to us. SAS works a lot with AI already, though, with more traditional machine learning and evolving generativeAI tools. But it’s my team that makes that assessment,” she says.
Last year, as many CIOs ramped up for their first round of Scope 3 reporting, gen AI found its way into virtually every office. In many organizations, the use cases have stopped there, but some IT departments are now sanctioning — and even encouraging — the use of gen AI for things like coding.
As such, organizations must evolve their digital strategies with market changes, such as the shift to remote work in 2020, the evolution to hyperautomation in 2022, and how generativeAI will now require CIOs to overhaul their roadmaps. Digital Transformation, IT Leadership, Staff Management
In 2003, Oxford University professor Nick Bostrom asked what happens if you ask a smart AI to make as many paperclips as possible. Say, a paperclip manufacturing CEO deployed an AI with no guardrails, checks, or balances, and asked it to apply its superintelligence to the paperclip problem.
By embracing sustainable architecture practices and aligning technological advancements with sustainability objectives, organizations can harness AI’s transformative potential while safeguarding the planet while meeting regulatory requirements. Is your IT sustainable? since 2007. Cost and resource optimization Cost efficiency.
For many organizations, the procurement process eats up six to nine months an expensive exercise in a time of digital transformation, when both tech agility and organizational leadership define business success. See also: How to prioritize AI initiatives: A strategic framework for maximizing ROI.) Contact us today to learn more.
Their answer may reveal if theyve made a conscious investment in AI as opposed to just jumped on something because its new. If theyve been working on AI for a long time, even though it wasnt generativeAI, they probably have people who were keeping up to date with the technology as it evolved, he says.
The AI agent will download it, try to build it, and if it doesnt run, itll fix the build scripts and code if necessary, check the code back into the repository, and flag it was done by an AI agent, he says. We cant do that for security reasons, he says.
But even as CIOs familiarize themselves with initiatives such as generativeAI pilots , moving to cloud-first , DevOps, and product and services development, there is still much for them to learn, and tech vendor CTOs steeped in these projects and modes of operation are happy to impart a wealth of knowledge.
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