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How to Use Generative AI and LLMs to Improve Search

TechEmpower CTO

Artificial Intelligence (AI), and particularly Large Language Models (LLMs), have significantly transformed the search engine as we’ve known it. With Generative AI and LLMs, new avenues for improving operational efficiency and user satisfaction are emerging every day.

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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. Customer service is emerging as one of the top use cases for generative AI in today’s enterprise, says Daniel Saroff, group vice president of consulting and research at IDC.

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Generative AI hallucinations: What can IT do?

CIO

Generative AI adoption is growing in the workplace—and for good reason. But the double-edged sword to these productivity gains is one of generative AI’s known Achilles heels: its ability to occasionally “ hallucinate ,” or present incorrect information as fact. Here are a range of options IT can use to get started.

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Spoke AI is using generative AI to pull signal from workplace noise

TechCrunch

Later, once the startup has worked on honing its tech and building up fresh training data-sets, the plan is to go vertical by vertical, launching products that can serve all sorts of information workers. “We do work with pre-trained language models, like the ones that are at the core of [OpenAI’s] GPT.

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ChatGPT, the rise of generative AI

CIO

Let’s explore ChatGPT, generative AI in general, how leaders might expect the generative AI story to change over the coming months, and how businesses can stay prepared for what’s new now—and what may come next. It’s only one example of generative AI. What is ChatGPT? ChatGPT is a product of OpenAI.

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AI Knowledge Management: How to Use Generative AI for Knowledge Bases

Ivanti

Interest in generative AI has skyrocketed since the release of tools like ChatGPT, Google Gemini, Microsoft Copilot and others. Organizations are treading cautiously with generative AI tools despite seeing them as a game changer. Knowledge articles, particularly for HR, can be personalized by region or language.

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Use RAG for drug discovery with Knowledge Bases for Amazon Bedrock

AWS Machine Learning - AI

Amazon Bedrock provides a broad range of models from Amazon and third-party providers, including Anthropic, AI21, Meta, Cohere, and Stability AI, and covers a wide range of use cases, including text and image generation, embedding, chat, high-level agents with reasoning and orchestration, and more.