CIO

JANUARY 9, 2025

These AI-based tools are particularly useful in two areas: making internal knowledge accessible and automating customer service. Chatbots are used to build response systems that give employees quick access to extensive internal knowledge bases, breaking down information silos.

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Artificial Inteligence Software Review Software Enterprise 193

CIO

MAY 3, 2024

United Parcel Service last year turned to generative AI to help streamline its customer service operations. Customer service is emerging as one of the top use cases for generative AI in today’s enterprise, says Daniel Saroff, group vice president of consulting and research at IDC.

Generative AI 210

Generative AI Artificial Inteligence Knowledge Base Training 210

AWS Machine Learning - AI

APRIL 10, 2025

Demystifying RAG and model customization RAG is a technique to enhance the capability of pre-trained models by allowing the model access to external domain-specific data sources. It combines two components: retrieval of external knowledge and generation of responses. To do so, we create a knowledge base.

Case Study 123

Case Study Artificial Inteligence Study Generative AI 123

AWS Machine Learning - AI

NOVEMBER 12, 2024

To answer questions that require more complex analysis of the data with industry-specific context the model would need more information than relying solely on its pre-trained knowledge. Use case examples Let’s look at a few sample prompts with generated analysis. Varun Mehta is a Sr. Solutions Architect at AWS.

Generative AI 118

Generative AI Artificial Inteligence Industry Analysis 118

CIO

NOVEMBER 1, 2024

With Databricks, the firm has also begun its journey into generative AI. The company started piloting a gen AI Assistant roughly 18 months ago that is now available to 90,000 employees globally, Beswick says, noting that the assistant now runs about 2 million requests per month.

Generative AI 158

Generative AI Technical Advisors Insurance Weak Development Team 158

AWS Machine Learning - AI

MARCH 7, 2025

At the forefront of using generative AI in the insurance industry, Verisks generative AI-powered solutions, like Mozart, remain rooted in ethical and responsible AI use. Security and governance Generative AI is very new technology and brings with it new challenges related to security and compliance.

Generative AI 101

Generative AI Technical Review Insurance Policies 101

AWS Machine Learning - AI

APRIL 29, 2025

Generative AI is rapidly reshaping industries worldwide, empowering businesses to deliver exceptional customer experiences, streamline processes, and push innovation at an unprecedented scale. Specifically, we discuss Data Replys red teaming solution, a comprehensive blueprint to enhance AI safety and responsible AI practices.

Generative AI 72

Generative AI Weak Development Team AWS Artificial Inteligence 72

CIO

NOVEMBER 7, 2023

Generative AI adoption is growing in the workplace—and for good reason. But the double-edged sword to these productivity gains is one of generative AI’s known Achilles heels: its ability to occasionally “ hallucinate ,” or present incorrect information as fact. Here are a range of options IT can use to get started.

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Generative AI Artificial Inteligence Software Review Artificial Intelligence 195

CIO

APRIL 25, 2023

Let’s explore ChatGPT, generative AI in general, how leaders might expect the generative AI story to change over the coming months, and how businesses can stay prepared for what’s new now—and what may come next. It’s only one example of generative AI. What is ChatGPT? ChatGPT is a product of OpenAI.

Generative AI 174

Generative AI ChatGPT Artificial Inteligence Artificial Intelligence 174

TechCrunch

FEBRUARY 22, 2023

Later, once the startup has worked on honing its tech and building up fresh training data-sets, the plan is to go vertical by vertical, launching products that can serve all sorts of information workers. “We do work with pre-trained language models, like the ones that are at the core of [OpenAI’s] GPT.

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Generative AI Tools Training Examples 246

AWS Machine Learning - AI

MARCH 20, 2025

Asure anticipated that generative AI could aid contact center leaders to understand their teams support performance, identify gaps and pain points in their products, and recognize the most effective strategies for training customer support representatives using call transcripts. Yasmine Rodriguez, CTO of Asure.

Generative AI 92

Generative AI Artificial Inteligence Metrics AWS 92

CIO

NOVEMBER 13, 2024

If gen AI can help an employee craft a well-written email 10 times faster, they might respond to 10 times as many emails as they did before — emails someone else will now have to read and maybe respond to as well. The content that was generated, with uncanny images and things like that, how is this going to be seen by students and faculty?”

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Weak Development Team Artificial Inteligence Technical Review Generative AI 212

Ivanti

JUNE 11, 2024

Interest in generative AI has skyrocketed since the release of tools like ChatGPT, Google Gemini, Microsoft Copilot and others. Organizations are treading cautiously with generative AI tools despite seeing them as a game changer. Knowledge articles, particularly for HR, can be personalized by region or language.

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Knowledge Base Generative AI Artificial Inteligence How To 95

AWS Machine Learning - AI

AUGUST 6, 2024

I explored how Bedrock enables customers to build a secure, compliant foundation for generative AI applications. As we’ve all heard, large language models (LLMs) are transforming the way we leverage artificial intelligence (AI) and enabling businesses to rethink core processes.

Generative AI 139

Generative AI Artificial Inteligence Applications Knowledge Base 139

AWS Machine Learning - AI

DECEMBER 4, 2024

Organizations can use these models securely, and for models that are compatible with the Amazon Bedrock Converse API, you can use the robust toolkit of Amazon Bedrock, including Amazon Bedrock Agents , Amazon Bedrock Knowledge Bases , Amazon Bedrock Guardrails , and Amazon Bedrock Flows.

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Artificial Inteligence Microservices Generative AI AWS 106

AWS Machine Learning - AI

APRIL 1, 2025

Whether youre an experienced AWS developer or just getting started with cloud development, youll discover how to use AI-powered coding assistants to tackle common challenges such as complex service configurations, infrastructure as code (IaC) implementation, and knowledge base integration.

AWS 119

AWS Software Review Knowledge Base Artificial Inteligence 119

AWS Machine Learning - AI

NOVEMBER 15, 2024

The rapid advancement of generative AI promises transformative innovation, yet it also presents significant challenges. Concerns about legal implications, accuracy of AI-generated outputs, data privacy, and broader societal impacts have underscored the importance of responsible AI development.

Applications 111

Applications Generative AI AWS Artificial Inteligence 111

AWS Machine Learning - AI

MARCH 20, 2025

Gartner predicts that by 2027, 40% of generative AI solutions will be multimodal (text, image, audio and video) by 2027, up from 1% in 2023. The McKinsey 2023 State of AI Report identifies data management as a major obstacle to AI adoption and scaling.

Data 117

Data Generative AI Artificial Inteligence Compliance 117

AWS Machine Learning - AI

FEBRUARY 29, 2024

Amazon Bedrock provides a broad range of models from Amazon and third-party providers, including Anthropic, AI21, Meta, Cohere, and Stability AI, and covers a wide range of use cases, including text and image generation, embedding, chat, high-level agents with reasoning and orchestration, and more.

Knowledge Base 137

Knowledge Base Artificial Inteligence Study AWS 137

CIO

NOVEMBER 4, 2024

To address compliance fatigue, Camelot began work on its AI wizard in 2023. It utilized Generative AI technologies including large language models like GPT-4, which uses natural language processing to understand and generate human language, and Google Gemini, which is designed to handle not just text, but images, audio, and video.

Compliance 174

Compliance Artificial Inteligence Guidelines Artificial Intelligence 174

AWS Machine Learning - AI

MAY 31, 2024

FMs are trained on vast quantities of data, allowing them to be used to answer questions on a variety of subjects. Knowledge Bases for Amazon Bedrock is a fully managed RAG capability that allows you to customize FM responses with contextual and relevant company data. The following diagram depicts a high-level RAG architecture.

Knowledge Base 131

Knowledge Base Artificial Inteligence AWS Serverless 131

AWS Machine Learning - AI

SEPTEMBER 25, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing FMs from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Knowledge Base 119

Knowledge Base Artificial Inteligence Analysis AWS 119

AWS Machine Learning - AI

APRIL 26, 2024

At AWS re:Invent 2023, we announced the general availability of Knowledge Bases for Amazon Bedrock. With Knowledge Bases for Amazon Bedrock, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG).

Knowledge Base 126

Knowledge Base Generative AI Artificial Inteligence AWS 126

AWS Machine Learning - AI

MAY 13, 2024

This is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading artificial intelligence (AI) companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon through a single API. When summarizing healthcare texts, pre-trained LLMs do not always achieve optimal performance.

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Generative AI Artificial Inteligence Report Healthcare 136

CIO

APRIL 5, 2023

Midjourney, ChatGPT, Bing AI Chat, and other AI tools that make generative AI accessible have unleashed a flood of ideas, experimentation and creativity. Here are five key areas where it’s worth considering generative AI, plus guidance on finding other appropriate scenarios.

Generative AI 167

Generative AI Software Review ChatGPT Systems Review 167

AWS Machine Learning - AI

MARCH 19, 2024

Generative AI using large pre-trained foundation models (FMs) such as Claude can rapidly generate a variety of content from conversational text to computer code based on simple text prompts, known as zero-shot prompting. Answers are generated through the Amazon Bedrock knowledge base with a RAG approach.

Generative AI 137

Generative AI Industry Artificial Inteligence Knowledge Base 137

AWS Machine Learning - AI

MARCH 14, 2024

Generative AI applications driven by foundational models (FMs) are enabling organizations with significant business value in customer experience, productivity, process optimization, and innovations. In this post, we explore different approaches you can take when building applications that use generative AI.

Generative AI 135

Generative AI AWS Applications Artificial Inteligence 135

CIO

DECEMBER 9, 2024

In this scenario, using AI to improve employee capabilities by building on the existing knowledge base will be key. Foundation models (FMs) by design are trained on a wide range of data scraped and sourced from multiple public sources. Failure to do so could mean a 500% to 1,000% error increase in their cost calculations.

Enterprise 174

Enterprise Artificial Inteligence Off-The-Shelf Knowledge Base 174

AWS Machine Learning - AI

JANUARY 29, 2025

Open foundation models (FMs) have become a cornerstone of generative AI innovation, enabling organizations to build and customize AI applications while maintaining control over their costs and deployment strategies. You can access your imported custom models on-demand and without the need to manage underlying infrastructure.

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Generative AI Artificial Inteligence AWS Technical Review 132

AWS Machine Learning - AI

FEBRUARY 1, 2024

Resilience plays a pivotal role in the development of any workload, and generative AI workloads are no different. There are unique considerations when engineering generative AI workloads through a resilience lens. Capacity We can think about capacity in two contexts: inference and training model data pipelines.

Generative AI 137

Generative AI Disaster Recovery Artificial Inteligence AWS 137

CIO

MARCH 7, 2023

Salesforce was an early adopter of artificial intelligence (AI) with its Einstein recommendation tools, but it is taking a cautious approach to deploying the latest AI trend, generative AI. Interest in generative AI from customers is high, Shih said. “We

Generative AI 146

Generative AI ChatGPT Artificial Intelligence Artificial Inteligence 146

AWS Machine Learning - AI

AUGUST 15, 2024

QnABot on AWS (an AWS Solution) now provides access to Amazon Bedrock foundational models (FMs) and Knowledge Bases for Amazon Bedrock , a fully managed end-to-end Retrieval Augmented Generation (RAG) workflow. In turn, customers can ask a variety of questions and receive accurate answers powered by generative AI.

Artificial Inteligence 126

Artificial Inteligence Generative AI Knowledge Base Lambda 126

CIO

NOVEMBER 20, 2023

She’s been replaced by a second-generation AI bot, Bo.) That could soon change thanks to the meteoric rise of generative AI, which promises to make bots’ chat more human by contextualizing customer requests and synthesizing natural-sounding language. With enterprise spending on generative AI projected to hit $1.3

Generative AI 195

Generative AI Training Knowledge Base Survey 195

CIO

JANUARY 20, 2025

Furthermore, he wrote, early data points suggest that the upcoming ARC-AGI-2 benchmark will still pose a significant challenge to o3, potentially reducing its score to under 30% even at high compute (while a smart human would still be able to score over 95% with no training).

Development 184

Development Research ChatGPT Exercises 184

AWS Machine Learning - AI

MAY 14, 2024

Recent advances in artificial intelligence have led to the emergence of generative AI that can produce human-like novel content such as images, text, and audio. These models are pre-trained on massive datasets and, to sometimes fine-tuned with smaller sets of more task specific data.

Generative AI 121

Generative AI Artificial Inteligence AWS Applications 121

AWS Machine Learning - AI

NOVEMBER 1, 2024

Fine-tuning is a powerful approach in natural language processing (NLP) and generative AI , allowing businesses to tailor pre-trained large language models (LLMs) for specific tasks. By fine-tuning, the LLM can adapt its knowledge base to specific data and tasks, resulting in enhanced task-specific capabilities.

Artificial Inteligence 97

Artificial Inteligence Generative AI Training Metrics 97

AWS Machine Learning - AI

NOVEMBER 30, 2023

We believe generative AI has the potential over time to transform virtually every customer experience we know. Innovative startups like Perplexity AI are going all in on AWS for generative AI. And at the top layer, we’ve been investing in game-changing applications in key areas like generative AI-based coding.

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Generative AI AWS Artificial Inteligence Software Review 145