CIO

JANUARY 9, 2025

Generative artificial intelligence ( genAI ) and in particular large language models ( LLMs ) are changing the way companies develop and deliver software. These AI-based tools are particularly useful in two areas: making internal knowledge accessible and automating customer service. An overview.

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Artificial Inteligence Software Review Software Enterprise 192

AWS Machine Learning - AI

NOVEMBER 15, 2024

As Principal grew, its internal support knowledge base considerably expanded. With the QnABot on AWS (QnABot), integrated with Microsoft Azure Entra ID access controls, Principal launched an intelligent self-service solution rooted in generative AI.

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Generative AI AWS Groups Artificial Inteligence 113

AWS Machine Learning - AI

NOVEMBER 22, 2024

Companies across all industries are harnessing the power of generative AI to address various use cases. Cloud providers have recognized the need to offer model inference through an API call, significantly streamlining the implementation of AI within applications.

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AWS Machine Learning - AI

NOVEMBER 7, 2024

While organizations continue to discover the powerful applications of generative AI , adoption is often slowed down by team silos and bespoke workflows. To move faster, enterprises need robust operating models and a holistic approach that simplifies the generative AI lifecycle.

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Generative AI AWS Enterprise Artificial Inteligence 113

AWS Machine Learning - AI

JANUARY 29, 2025

Generative AI can revolutionize organizations by enabling the creation of innovative applications that offer enhanced customer and employee experiences. In this post, we evaluate different generative AI operating model architectures that could be adopted.

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Generative AI Organization Enterprise Artificial Inteligence 94

AWS Machine Learning - AI

MARCH 5, 2025

Generative AI question-answering applications are pushing the boundaries of enterprise productivity. These assistants can be powered by various backend architectures including Retrieval Augmented Generation (RAG), agentic workflows, fine-tuned large language models (LLMs), or a combination of these techniques.

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Generative AI Systems Review Software Review Artificial Inteligence 76

CIO

DECEMBER 10, 2024

CIOs should return to basics, zero in on metrics that will improve through gen AI investments, and estimate targets and timeframes. Set clear, measurable metrics around what you want to improve with generative AI, including the pain points and the opportunities, says Shaown Nandi, director of technology at AWS.

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Weak Development Team Metrics Software Review Technical Review 215

AWS Machine Learning - AI

APRIL 10, 2025

They offer fast inference, support agentic workflows with Amazon Bedrock Knowledge Bases and RAG, and allow fine-tuning for text and multi-modal data. To do so, we create a knowledge base. Complete the following steps: On the Amazon Bedrock console, choose Knowledge Bases in the navigation pane. Choose Next.

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Case Study Artificial Inteligence Study Generative AI 122

AWS Machine Learning - AI

NOVEMBER 22, 2024

With Bedrock Flows, you can quickly build and execute complex generative AI workflows without writing code. Key benefits include: Simplified generative AI workflow development with an intuitive visual interface. Flexibility to define the workflow based on your business logic.

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Generative AI Artificial Inteligence Knowledge Base AWS 121

AWS Machine Learning - AI

NOVEMBER 20, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

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Artificial Inteligence Applications Knowledge Base Generative AI 117

AWS Machine Learning - AI

NOVEMBER 7, 2024

Generative AI has transformed customer support, offering businesses the ability to respond faster, more accurately, and with greater personalization. AI agents , powered by large language models (LLMs), can analyze complex customer inquiries, access multiple data sources, and deliver relevant, detailed responses.

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Lambda Enterprise Automotive Knowledge Base 129

AWS Machine Learning - AI

MARCH 20, 2025

Asure anticipated that generative AI could aid contact center leaders to understand their teams support performance, identify gaps and pain points in their products, and recognize the most effective strategies for training customer support representatives using call transcripts. Yasmine Rodriguez, CTO of Asure.

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Generative AI Artificial Inteligence Metrics AWS 87

AWS Machine Learning - AI

DECEMBER 11, 2024

Earlier this year, we published the first in a series of posts about how AWS is transforming our seller and customer journeys using generative AI. Not only that, but our sales teams devise action plans that they otherwise might have missed without AI assistance.

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AWS Generative AI Technical Review Artificial Inteligence 107

AWS Machine Learning - AI

APRIL 1, 2025

Whether youre an experienced AWS developer or just getting started with cloud development, youll discover how to use AI-powered coding assistants to tackle common challenges such as complex service configurations, infrastructure as code (IaC) implementation, and knowledge base integration.

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AWS Software Review Knowledge Base Artificial Inteligence 119

AWS Machine Learning - AI

MARCH 20, 2025

Gartner predicts that by 2027, 40% of generative AI solutions will be multimodal (text, image, audio and video) by 2027, up from 1% in 2023. The McKinsey 2023 State of AI Report identifies data management as a major obstacle to AI adoption and scaling.

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AWS Machine Learning - AI

AUGUST 5, 2024

Retrieval Augmented Generation (RAG) is a state-of-the-art approach to building question answering systems that combines the strengths of retrieval and foundation models (FMs). RAG models first retrieve relevant information from a large corpus of text and then use a FM to synthesize an answer based on the retrieved information.

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Knowledge Base AWS Generative AI Artificial Inteligence 125

AWS Machine Learning - AI

APRIL 1, 2025

AI agents extend large language models (LLMs) by interacting with external systems, executing complex workflows, and maintaining contextual awareness across operations. In this post, we show you how to build an Amazon Bedrock agent that uses MCP to access data sources to quickly build generative AI applications.

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Generative AI AWS Artificial Inteligence Software Review 134

AWS Machine Learning - AI

JULY 1, 2024

Generative artificial intelligence (AI)-powered chatbots play a crucial role in delivering human-like interactions by providing responses from a knowledge base without the involvement of live agents. The generative AI capability of QnAIntent in Amazon Lex lets you securely connect FMs to company data for RAG.

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Knowledge Base Artificial Inteligence Generative AI AWS 126

Ivanti

JUNE 11, 2024

Interest in generative AI has skyrocketed since the release of tools like ChatGPT, Google Gemini, Microsoft Copilot and others. Organizations are treading cautiously with generative AI tools despite seeing them as a game changer. Knowledge articles, particularly for HR, can be personalized by region or language.

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Knowledge Base Generative AI Artificial Inteligence How To 95

AWS Machine Learning - AI

MAY 31, 2024

The General Data Protection Regulation (GDPR) right to be forgotten, also known as the right to erasure, gives individuals the right to request the deletion of their personally identifiable information (PII) data held by organizations. The following diagram depicts a high-level RAG architecture.

Knowledge Base 130

Knowledge Base Artificial Inteligence AWS Serverless 130

AWS Machine Learning - AI

FEBRUARY 8, 2024

Generative AI agents are a versatile and powerful tool for large enterprises. These agents excel at automating a wide range of routine and repetitive tasks, such as data entry, customer support inquiries, and content generation. System integration – Agents make API calls to integrated company systems to run specific actions.

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Knowledge Base Insurance Lambda AWS 140

CIO

DECEMBER 18, 2024

Customer relationship management ( CRM ) software provider Salesforce has updated its agentic AI platform, Agentforce , to make it easier for enterprises to build more efficient agents faster and deploy them across a variety of systems or workflows. Christened Agentforce 2.0,

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Enterprise Software Review AWS Generative AI 148

AWS Machine Learning - AI

FEBRUARY 19, 2024

One way to enable more contextual conversations is by linking the chatbot to internal knowledge bases and information systems. Integrating proprietary enterprise data from internal knowledge bases enables chatbots to contextualize their responses to each user’s individual needs and interests.

Knowledge Base 130

Knowledge Base Artificial Inteligence Applications Lambda 130

AWS Machine Learning - AI

JANUARY 13, 2025

Enterprises provide their developers, engineers, and architects with a range of knowledge bases and documents, such as usage guides, wikis, and tools. But these resources tend to become siloed over time and inaccessible across teams, resulting in reduced knowledge, duplication of work, and reduced productivity.

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Generative AI AWS Innovation Knowledge Base 105

AWS Machine Learning - AI

MARCH 1, 2024

At AWS re:Invent 2023, we announced the general availability of Knowledge Bases for Amazon Bedrock. With a knowledge base, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG).

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Knowledge Base Artificial Inteligence AWS Generative AI 137

AWS Machine Learning - AI

AUGUST 6, 2024

I explored how Bedrock enables customers to build a secure, compliant foundation for generative AI applications. However, our customers tell us that while pre-trained LLMs excel at analyzing vast amounts of data, they often lack the specialized knowledge necessary to tackle specific business challenges.

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Generative AI Artificial Inteligence Applications Knowledge Base 139

CIO

APRIL 5, 2023

Midjourney, ChatGPT, Bing AI Chat, and other AI tools that make generative AI accessible have unleashed a flood of ideas, experimentation and creativity. Here are five key areas where it’s worth considering generative AI, plus guidance on finding other appropriate scenarios.

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Generative AI Software Review ChatGPT Systems Review 166

AWS Machine Learning - AI

FEBRUARY 29, 2024

Amazon Bedrock provides a broad range of models from Amazon and third-party providers, including Anthropic, AI21, Meta, Cohere, and Stability AI, and covers a wide range of use cases, including text and image generation, embedding, chat, high-level agents with reasoning and orchestration, and more.

Knowledge Base 137

Knowledge Base Artificial Inteligence Study AWS 137

AWS Machine Learning - AI

APRIL 26, 2024

At AWS re:Invent 2023, we announced the general availability of Knowledge Bases for Amazon Bedrock. With Knowledge Bases for Amazon Bedrock, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG).

Knowledge Base 126

Knowledge Base Generative AI Artificial Inteligence AWS 126

AWS Machine Learning - AI

MAY 2, 2025

The role of financial assistant This post explores a financial assistant system that specializes in three key tasks: portfolio creation, company research, and communication. Portfolio creation begins with a thorough analysis of user requirements, where the system determines specific criteria such as the number of companies and industry focus.

Real Estate 85

Real Estate Artificial Inteligence Knowledge Base Lambda 85

CIO

MAY 2, 2023

Generative AI chatbots can provide faster, more relevant customer assistance leading to increased customer satisfaction and in some cases, reduced costs and customer churn. James and Girish discussed three ways Generative AI is transforming retail: speeding innovation, creating a better customer experience, and driving growth.

Generative AI 148

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AWS Machine Learning - AI

MARCH 19, 2024

Industrial facilities grapple with vast volumes of unstructured data, sourced from sensors, telemetry systems, and equipment dispersed across production lines. To address this, you can use the FM’s ability to generate code in response to natural language queries (NLQs).

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Generative AI Industry Artificial Inteligence Knowledge Base 137

AWS Machine Learning - AI

APRIL 22, 2025

Infosys Event AI is designed to make knowledge universally accessible, making sure that valuable insights are not lost and can be efficiently utilized by individuals and organizations across diverse industries both during the event and after the event has concluded.

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Media Knowledge Base AWS Systems Review 79

AWS Machine Learning - AI

MARCH 18, 2025

This transcription then serves as the input for a powerful LLM, which draws upon its vast knowledge base to provide personalized, context-aware responses tailored to your specific situation. This solution can transform the patient education experience, empowering individuals to make informed decisions about their healthcare journey.

Artificial Inteligence 112

Artificial Inteligence Technical Review Healthcare Systems Review 112

AWS Machine Learning - AI

MAY 13, 2024

Amazon Bedrock also comes with a broad set of capabilities required to build generative AI applications with security, privacy, and responsible AI. You can securely integrate and deploy generative AI capabilities into your applications using the AWS services you are already familiar with.

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Generative AI Artificial Inteligence Report Healthcare 135

CIO

MARCH 7, 2023

Salesforce was an early adopter of artificial intelligence (AI) with its Einstein recommendation tools, but it is taking a cautious approach to deploying the latest AI trend, generative AI. Interest in generative AI from customers is high, Shih said. “We

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Generative AI ChatGPT Artificial Intelligence Artificial Inteligence 146

AWS Machine Learning - AI

MARCH 11, 2025

The growing need for cost-effective AI models The landscape of generative AI is rapidly evolving. Although GPT-4o has gained traction in the AI community, enterprises are showing increased interest in Amazon Nova due to its lower latency and cost-effectiveness.

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Artificial Inteligence Knowledge Base Comparison Generative AI 109