As contact centers navigate the challenges of delivering excellence within budget constraints and adapting to evolving employee expectations, optimizing agent tasks becomes crucial.
Discover a holistic approach across three pillars - people, process, and technology - that is essential to excel in this dynamic landscape, and explore how next-gen technologies such as generative AI, performance analytics, and process intelligence play a pivotal role in transforming contact centers into advanced CX hubs.
Date: Wednesday, February 7 at 9 am PT / 12 pm ET
Agenda:
- Key business priorities for contact center leaders
- Characteristics of a future-ready contact center
- Harnessing next-gen technologies for CX center transformation
- Overcoming barriers and implementing technologies at scale
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