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9 tips for achieving IT service delivery excellence

CIO

Standardize processes and understand LOB needs Effective IT service delivery begins by creating and standardizing processes and documentation, says Patrick Cannon, field CTO at data center and cloud services firm US Signal. Your leadership team should behave like a Scrum team, enabling end-to-end delivery and support.”

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Making Software Development Teams Hum with Ron Lichty

Marcus Blankenship - Podcasts

So I co-author the study of product team performance and we are launching a sixth survey of people on product teams all over the world. We do a survey of developers, and product managers, and product owners and scrum masters, and testers, and just all the people who are on product teams.

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Chaos Engineering and Continuous Verification in Production

LaunchDarkly

But ultimately, in a complex system, you want to study the actual system you care about. And so, the gold standard, the highest bar for chaos engineering is running those experiments in the actual production system. If they have to consult the runbook, then it’s basically a guess on their part. So, that’s one model.

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The Art of Agile Development, Second Edition

James Shore

Before we get going, I want to remind you all that this show—and in fact, the writing of the book—is made possible by the people who hire me for training and consulting. Consultants! I haven’t studied Evo, Tom Gilb’s stuff, enough to say how it fits in, but I have actually been in correspondence with him in the last couple of weeks.

Agile 99