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Cengage Group CTO Jim Chilton on the P&L difference

CIO

Jim Chilton is an award-winning CIO who serves as the chief technology officer of Cengage Group, an innovative disruptor in the edtech space. As a business and technology executive, Chilton leverages his unique experiences to drive innovation and optimize technology throughout the company.

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What is GRC? The rising importance of governance, risk, and compliance

CIO

The need to manage risk, adhere to regulations, and establish processes to govern those tasks has been part of running an organization as long as there have been businesses to run. Governance is who does what, how, and based on what data,” says Tilcia Toledo, senior managing director with FTI Consulting. What is GRC?

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Rethinking enterprise architects’ roles for agile transformation

CIO

They must collaborate closely with engineering, operations, and security teams to design, implement, and govern an enterprise-wide consumption of cloud computing, making resources instantly consumable by developers and data scientists,” says Haseeb Budhani, co-founder and CEO of Rafay.

Agile 363
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Healthcare organizations must create a strong data foundation to fully benefit from generative AI

CIO

However, the effort to build, train, and evaluate this modeling is only a small fraction of what is needed to reap the vast benefits of generative AI technology. Key elements of this foundation are data strategy, data governance, and data engineering. Consider the iceberg analogy.

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Responsible AI Institute offers new AI policy template

CIO

Some enterprises struggle with executing a critical step in their AI journeys: developing and establishing AI guardrails and ethical policies within their organization, according to the Texas-based non-profit, whose members include Amazon Web Services, Boston Consulting Group, ATB Financial, and Shell.

Policies 326
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Transforming IT from cost center to catalyst

CIO

Our IT evolution Having worked primarily in traditionally structured industries like oil and gas, government, education and finance, I’ve witnessed firsthand how technology was once considered a commodity, a cost center. It’s easy to blame IT just as it’s easy to blame the consultants. IT’s image problem?

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Human vs. humane: How companies pursue AI for enhanced CX

CIO

Two thirds of the CX practitioners, service leaders, analysts, and consultants from around the world who took part in CX Network’s Global State of CX 2024 agreed or strongly agreed they’re increasingly concerned about the ethical use of AI and its future development.

Company 317