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The 2024 Board of Directors Survey from Gartner , for example, found that 80% of non-executive directors believe their current board practices and structures are inadequate to effectively oversee AI. What are we trying to accomplish, and is AI truly a fit? What ROI will AI deliver?
Developers unimpressed by the early returns of generativeAI for coding take note: Software development is headed toward a new era, when most code will be written by AI agents and reviewed by experienced developers, Gartner predicts. That’s what we call an AI software engineering agent. This technology already exists.”
Youre under this pressure unless youve given up and relinquished responsibility for formulating the organizations technology vision to a chief digital officer, chieftechnologyofficer, or some other titled individual whose job is to make promises you as CIO are supposed to keep. Dont do that.
Under pressure to deploy AI within their organizations, most CIOs fear they don’t have the knowledge they need about the fast-changing technology. More than three in five CIOs surveyed by Salesforce say they’re expected to know more about AI than they do, potentially leading to massive and costly deployment mistakes.
Combined with an April IDC survey that found organizations launching an average of 37 AI POCs, the September survey suggests many CIOs have been throwing the proverbial spaghetti at the wall to see what sticks, says Daniel Saroff, global vice president for consulting and research services at IDC.
The launch of ChatGPT in November 2022 set off a generativeAI gold rush, with companies scrambling to adopt the technology and demonstrate innovation. Legacy chatbots, product recommendation engines, and several other useful tools may rely only on earlier forms of AI.
As generativeAI revolutionizes industries, organizations are eager to harness its potential. Booking.com , one of the worlds leading digital travel services, is using AWS to power emerging generativeAItechnology at scale, creating personalized customer experiences while achieving greater scalability and efficiency in its operations.
Dun and Bradstreet has been using AI and ML for years, and that includes gen AI, says Michael Manos, the companys CTO. Weve been innovating with AI, ML, and LLMs for years, he says. But 76% of respondents say theres a severe shortage of personnel skilled in AI at their organization, according to the August report.
Agentic AI, the more focused alternative to general-purpose generativeAI, is gaining momentum in the enterprise, with Forrester having named it a top emerging technology for 2025 in June. The technology is in its early days, and several questions remain open chief among them, how AI agents will be priced.
Whether summarizing notes or helping with coding, people in disparate organizations use gen AI to reduce the bind associated with repetitive tasks, and increase the time for value-acting activities. Generally, I’d say we should be really excited about gen AI,” says Cynthia Stoddard, CIO at Adobe.
These technologies can produce more content that everyone needs to consume and be aware of,” says Anita Woolley, professor at Carnegie Mellon University. There’s already more low-quality AI content flooding search results, and this can hurt employees looking for information both on the public web and in enterprise knowledge repositories.
While new technologies have shifted priorities, the need to manage stakeholders has not, says Krishna Prasad, CIO of technology services business UST. And with AI used in almost every part of the business, stakeholders have become much more tech savvy, reducing their dependency on IT departments.
GenerativeAI has seen faster and more widespread adoption than any other technology today, with many companies already seeing ROI and scaling up use cases into wide adoption. Vendors are adding gen AI across the board to enterprise software products, and AI developers havent been idle this year either.
GitHub first launched its copilot in 2021 , and Microsoft 365 Copilot became generally available a few months ago. These AI assistants often use the term copilot to indicate how generativeAI capabilities embedded in workflow tools can augment and assist people in performing tasks and prompting for information more efficiently.
As VP of cloud capabilities at software company Endava, Radu Vunvulea consults with many CIOs in large enterprises. because the scale of compute power required would be too costly to reproduce in house, says Sid Nag, VP, cloud, edge, and AI infrastructure services and technologies at Gartner. Where are those workloads going?
While the average person might be awed by how AI can create new images or re-imagine voices, healthcare is focused on how large language models can be used in their organizations. However, the effort to build, train, and evaluate this modeling is only a small fraction of what is needed to reap the vast benefits of generativeAItechnology.
Chieftechnologyofficers are key players in the enterprise C-suite, oftentimes working in collaboration with CIOs at the forefront of new and innovative technologies. They are among the most important hires organizations are making today due to the business value that successful technology deployments can bring.
Registered investment advisors, for example, have to jump over a few hurdles when deploying new technologies. Part of it has to do with things like making sure were able to collect compliance requirements around AI, says Baker. Gen AI is still in its early days and the company is concerned about safely integrating the technology.
The impact of generativeAIs, including ChatGPT and other large language models (LLMs), will be a significant transformation driver heading into 2024. Below are several generativeAI drivers for CIOs to consider when evolving their digital transformation priorities.
I explored how Bedrock enables customers to build a secure, compliant foundation for generativeAI applications. Amazon Bedrock equips you with a powerful and comprehensive toolset to transform your generativeAI from a one-size-fits-all solution into one that is finely tailored to your unique needs.
The early bills for generativeAI experimentation are coming in, and many CIOs are finding them more hefty than they’d like — some with only themselves to blame. CIOs are also turning to OEMs such as Dell Project Helix or HPE GreenLake for AI, IDC points out.
Additionally, the cost of cyber disruption will increase next year as businesses experience downtime due to cyberattacks and scramble to implement defenses fit for the AI-enabled attacker era. In 2025, attackers will begin developing and testing generativeAItechnologies to use over the next 3-5 years.
GenerativeAI has been hyped so much over the past two years that observers see an inevitable course correction ahead — one that should prompt CIOs to rethink their gen AI strategies. Operating profit gains from AI doubled to nearly 5% between 2022 and 2023, with the figure expected to reach 10% by 2025, she adds.
From obscurity to ubiquity, the rise of large language models (LLMs) is a testament to rapid technological advancement. Why has agentic AI become the latest rage? The analyst firm Forrester named AI agents as one of its top 10 emerging technologies this year and that it will deliver benefits in the next two to five years.
Finding the return on investment for AI remains elusive for many organizations, even as they rush to adopt the technology. Other top concerns include a lack of talent and skills among employees and a lack of confidence in AItechnologies. Most companies are simply playing with the novelty of AI still.”
GenerativeAI and large language models (LLMs) offer new possibilities, although some businesses might hesitate due to concerns about consistency and adherence to company guidelines. The personalized content is built using generativeAI by following human guidance and provided sources of truth. Our core values are: 1.
With the merging of operational efficiency and embracing new technologies, today’s CIOs are under increasing pressure to do more with less and become both technologists and business leaders, says Sunny Azadeh, CIO at digital services company GlobalLogic. “In
Today’s announcement is a continuation of IBM’s deep focus and investment in hybrid cloud and AI, the two most transformational technologies for clients today.” Enterprise clients are wrestling with an unprecedented expansion in infrastructure and applications across public and private clouds, as well as on-prem environments.
And online education company Pluralsight conducted a survey of IT professionals in the US and UK and found that 74% worried AI tools will make many of their daily skills obsolete. For the rest, gen AI will greatly augment the power and value of the role of the CIO, he says. And those CIOs should worry about their jobs.”
In the rush to establish technical strategies for making good on the promise of generativeAI, many CIOs find themselves running headlong into what may be their most challenging task yet: preparing their organization’s end-users — from knowledge workers and assembly line laborers to doctors, accountants, and lawyers — to co-exist with generativeAI.
Maggie Peña, chief experience officer, Interlace Health Interlace Health The C-suite is expanding to include more IT leaders today, a reflection of how important technology is to the business. As a result of this shift, we have seen an emergence of new technology-focused roles becoming more commonplace.”
Agentic AIs, a form of technology designed to run specific functions within an organization without human intervention, are gaining traction as enterprises look to automate business workflows, augment the output of human workers, and derive value from generativeAI. Kumar adds.
When Morgan Stanley announced its new generativeAI support tools for financial advisors last week, it talked about gaining efficiencies from its notetaking abilities. Morgan Stanley needs to have a strategy in place,” and to discuss it publicly, said HP Newquist, the executive director of AIconsulting firm The Relayer Group.
Until recently, technology was often seen as a mere expense rather than a catalyst for innovation and business growth. Our IT evolution Having worked primarily in traditionally structured industries like oil and gas, government, education and finance, I’ve witnessed firsthand how technology was once considered a commodity, a cost center.
Other respondents said they aren’t using any generativeAI models, are building their own, or are using an open-source alternative. Putting aside the fact this is an astronomically high adoption rate for a brand new technology, it’s also an indicator of how risky this space is. And the AI writing assistant category grew by 177%.
This approach is vital for staying competitive and responsive in an era where technological advancements, particularly in AI, are rapid and transformative.” Achieve aggressive AI goals That’s not to suggest CIOs are slowing down their AI work. That’s the case for Yi Zhou, CTO and CIO with Adaptive Biotechnologies.
For example, most say they love both technology and problem-solving — a combination that often got them interested in the IT profession in the first place. And they express a commitment to continuous learning and a willingness to take risks — not just with technology but with their careers. Second, be intentional.
Long-term success is generally the result of leaders who make a committed effort to connect directly with their teams, rather than simply issuing memos, edicts, and other top-down commands. Caldas says that innovation today includes the adoption of promising new technologies, such as generativeAI and open frameworks.
The rate of companies that have either already deployed generativeAI or are actively exploring it is accelerating to the point where, combined, there are very few holdouts. The use of gen AI in the enterprise was nearly nothing in November 2022, where the only tools commonly available were AI image or early text generators.
Officials from the White House, the US Department of State, and the US Department of Commerce will meet Chinese representatives in Geneva for the talks, which are aimed at exchanging views on understanding and addressing the risks of advanced AI systems. We’ve been at war over AItechnology for a few years now.
I take what I learned in the scriptwriting seminar about passion and the narrative arc into every meeting I attend,” one chieftechnologyofficer said. In one, he mocked up a cover of the Financial Times , showing the company’s stock soaring and praising its technologically enabled innovations. Is this the promis’d end?
To Carm Taglienti, the explosion of all things AI over the past few years has been both a pro and a con to IT teams. On the one hand, artificial intelligence has helped both technology departments and the business units to work better, faster, and cheaper. 1 challenge listed.
And if you’re presenting, it’s best to study older board packages and consult with colleagues about how the directors discuss, debate, and finalize key decisions. Be prepared to answer common board questions about cyber readiness, technology roadmaps, and plans to hire and retain a diverse team.
Forward-thinking businesses are realizing the role of the CIO in using technology to achieve business outcomes – especially in today’s uncertain economic times. With data and analytics forming the cornerstone of digital innovation, learn how to build a data-driven culture with Karla Gill, CTO of Momentous Capital.
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